Divyam Puri Email & Phone Number

Mumbai, Mh, In

Gurugram, Haryana, India

• Engineered a chatbot system for real-time patient-provider communication, reducing appointment no-shows by 25%.• Developed detailed wireframes and technical documents to streamline developer onboarding and project clarity.• Conducted A/B testing to enhance user experience, resulting in a 15% increase in satisfaction scores and 20% higher customer retention rates.• Leveraged user analytics to drive bi-monthly iterative improvements, optimizing the product roadmap and achieving a 30% increase in user satisfaction and a 12% rise in active sessions.• Implemented user-driven feature enhancements based on detailed feedback analysis, achieving a 30% growth in patient flow and reducing appointment wait times by 15%• Coordinated weekly cross-functional team meetings to integrate patient feedback, resulting in a 20% improvement in positive patient reviews and a 10% decline in appointment cancellations

Gurugram, Haryana, India

Contributed to a dynamic team that successfully elevated the user base 42.86% from 7,000 to10,000 active users.Marking an impressive percentage increase in user engagement.Facilitated seamless integration between individuals and their respective colleges and companies,resulting in expanded matches and enhanced user experience.Spearheaded the maintenance and optimization of the user interface for the app's landing page,ensuring a visually appealing and user-friendly platform.Conducted comprehensive user research to identify and address market needs, aligning appfeatures with user expectations and industry trends.Personally evaluated all profiles slated for onboarding, ensuring a high standard of quality andrelevance to the platform's goals.Undertook extensive research and development in the fintech domain, in response to a pivotalroadmap shift, contributing to the strategic evolution of the system.Formulated and implemented key strategies and features based on high-level research anddevelopment, playing a pivotal role in the successful execution of the project.

Bachelor'S Degree, Mechanical Engineering

High School