Divya Panchal Email and Phone Number

• Manages inbound purchase orders and communicates shipment activities.• Verifying required details.• Tasks including tracking, acknowledging, or requesting changes to new orders.• Design and implement direct email marketing campaigns & Proofread emails for clarity, grammar, andspelling.• Ensure prompt and accurate communication with clients via email to minimize unsubscribes• Supervising day-to-day operations in the customer service department.• Resolve escalated… Show more • Manages inbound purchase orders and communicates shipment activities.• Verifying required details.• Tasks including tracking, acknowledging, or requesting changes to new orders.• Design and implement direct email marketing campaigns & Proofread emails for clarity, grammar, andspelling.• Ensure prompt and accurate communication with clients via email to minimize unsubscribes• Supervising day-to-day operations in the customer service department.• Resolve escalated and complex customer issues on-time.• Handling complicated, unresolved, and difficult problems.• Improve customer service experience, create engaged customers, and facilitate organic growth.• Take ownership of customers issues and follow problems through to resolution.• Keep accurate records and document customer service actions and discussions.• Setting a clear mission and deploying strategies focused towards that mission.• Communicates order schedules & submitting advance shipment notices.• Hiring and training new customer service agents.• Handling queries and inquiry of the products.• Staying informed on the latest industry techniques and methods.• Manages inbound shipments, creates, and uploads advance shipment notices and advance shipmentbilling notices.• Delivering a comprehensive service to enquiring customers. Show less

• Supervises order processing and order fulfillment tasks.• Organizes clients’ contact database.• Monitors responses to customer requests and queries to minimize gaps in customer servicedelivery.• Researches on customers’ needs to improve customer relationships and experience.• Address customers' issues effectively and achieve high levels of customer satisfaction.• Analyses feedback and trends on various platforms used by customers to identify problems… Show more • Supervises order processing and order fulfillment tasks.• Organizes clients’ contact database.• Monitors responses to customer requests and queries to minimize gaps in customer servicedelivery.• Researches on customers’ needs to improve customer relationships and experience.• Address customers' issues effectively and achieve high levels of customer satisfaction.• Analyses feedback and trends on various platforms used by customers to identify problems andopportunities for developing business process improvement solutions.• Key Accounts Management & Follow-ups (for shipments which are lost, damage, torn, broken, in- transit, escalated, customer’s complaints, urgent delivery etc.)• Responsible to close shipments pendency physically and in company’s system.• Responsible to close any escalation pertaining to Gujarat.• Respond to inquiries and queries from customers through email, chat & call with providingspeedy resolution.• Handling complicated and unresolved issues from less experienced person.• Maintaining customers records by updating details in the account.• Data analysis experience.• Managing clients’ accounts.• Communicate and coordinate with internal departments.• Chasing order placement, status, and progress.• Manage large amounts of incoming & outgoing calls.• Handling digital services of the company for multiple clients like E-KYC of the customers fromvarious banks, Paytm. Also, cash collection from customers for Hero.• Handling customer documentation process and customer KYC for finance companies like lendingkart, Muthoot, ICICI, Fullerton, IIFL etc. Show less