Having 14+ years of experience working with major IT companies in multiple roles and capabilities thereby building a sound holistic understanding of the process, managerial, technical and financial aspects of providing managed services.Currently, working in CGI as a Service Delivery Manager for one of our top Oil & Gas client managing our client relationship closely in parallel with ensuring smooth and flawless global service delivery through balanced support provided via onshore and offshore staff.Certified ITIL v3 and SAFe Practitioner. Currently, based out of The Hague, Netherlands.