Divyesh Khatri Email & Phone Number

Led the end-to-end execution of client implementations, managing multiple projects and serving as the primary client contact and subject matter expert. Conducted client meetings, onsite visits, and pre-sales workshops, while providing strategic direction and resource management. Defined a COTS model for streamlined software implementation, led product development meetings, and resolved client issues and escalations.

Accutrac

• Manage multiple enterprise client-facing application implementation projects• Liaison between client requirements, implementation team, development resources and account team• Work with key client IT and business stakeholders to understand requirements and develop business solutions• Serve as a trusted advisor to clients for best practice solution and project related issues• Provide leadership throughout the implementation project lifecycle and delivery to satisfy client and… Show more • Manage multiple enterprise client-facing application implementation projects• Liaison between client requirements, implementation team, development resources and account team• Work with key client IT and business stakeholders to understand requirements and develop business solutions• Serve as a trusted advisor to clients for best practice solution and project related issues• Provide leadership throughout the implementation project lifecycle and delivery to satisfy client and account team needs• Work with project team to prioritize customer needs, risk assessment and provide mitigation plans to minimize impact of deliverable timelines• Provide guidance and support to resolve high priority client issues • Lead cross-functional teams in participating customer user acceptance testing• Responsible for career development, mentoring, coaching for my team• Collaborate with product management to develop new and improve existing functionalities of the application to meet market needs• Support account team with defining and writing change request and SOWs. Show less

• Facilitate and lead meetings with clients to understand their business requirements and create business and functional requirement and specification documents• Served as subject matter expert for clients current workflow state and advice in future state improvement• Prepared detailed project plans to define work breakdown and do estimates for projects• Analyze legacy data and create mapping documents for data migration team• Document user acceptance test scripts and support… Show more • Facilitate and lead meetings with clients to understand their business requirements and create business and functional requirement and specification documents• Served as subject matter expert for clients current workflow state and advice in future state improvement• Prepared detailed project plans to define work breakdown and do estimates for projects• Analyze legacy data and create mapping documents for data migration team• Document user acceptance test scripts and support client UAT process• Work closely with QA team to create test cases for user acceptance testing for client• Responsible for executing data migration activities from various sources Show less

Analyzed and transformed client legacy data by identifying discrepancies, documenting data mapping and conversion rules, and writing SQL scripts for seamless integration into the Accutrac database. Developed and documented workflows and functional specifications for data feeds from external systems. Provided customized training and product materials for clients, and created data feeds using DTS and SSIS packages to streamline data entry and enhance data quality.