Dixie Leiferman Email & Phone Number

Ames, Iowa, United States

- Provides frontline HR guidance and customer service support to units as it relates to creating and managing positions, recruiting and hiring, managing and tracking employment changes, processing pay changes, and managing academic appointments- Connects customers with appropriate departments for other HR services, as needed- Maintains working knowledge of all applicable HR policies and procedures and ensures process compliance- Advises managers and employees on HR policies and procedures; troubleshooting and answering questions as needed- Escalates complex HR issues through appropriate channels of authority within University Human Resources- Processes HR business processes in Workday (i.e., reviews and approves manager-initiated processes and/or initiates processes)- Ensures process compliance with applicable rules, regulations, and policies- Provides proactive consultation on performance review process, ratings, and performance improvement plans/action plans- Provides subject matter expertise on HR-related issues- Maintains data integrity (i.e., reviews data for accuracy)- Develops and delivers training on applicable HR policies and processes

- Provided support to HR Partners and higher-level HR coordinators, escalating issues appropriately to correct levels of leadership - Ensured accuracy in data entry and properly secured confidential data and information - Initiated Workday transactions related to organizations, positions, and workers - Initiated, assigned, and resolved tickets through ServiceNow- Ran reports and created spreadsheets for each College within the University to assist with data tracking

West Des Moines, Iowa, United States

- Responsible for being the first point of contact for injured workers who were employed by the State of Iowa- Developed and coordinated workers’ compensation claims action plans to resolution, return-to-work efforts, and approved claim payments- Approved and processed assigned claims, determined benefits due, and administered an action plan pursuant to the claim or client contract- Ensured claim files were properly documented, and claims coding was correct- Coordinated travel accommodations and medical appointments for claimants- Properly investigated and handled all types of workers’ compensation files, including lost time, litigation, and long-term exposure within predetermined claim-handling guidelines- Interviewed claimants, specialists, witnesses, physicians, or other professionals as necessary- Maintained a high level of confidentiality and abided by HIPAA regulations throughout business processes- Assisted with the training of new employees

West Des Moines, Iowa, United States

- Responsible for being the first point of contact for injured workers who work for the State of Iowa- Determine compensability on a claim by conducting an investigation - Direct the care of injured workers by setting up MRI’s, doctor appointments, and physical therapy sessions

West Des Moines, Iowa

- Responsible for activities including the identification and research of subrogation claims- Identifies legal liability and pursues, negotiates, and settles subrogation collection- Research paid claims, answer inquiries, and coordinates with other departments, insurance adjusters, attorneys, and members- Interacts with policyholders, claimants, witness, and underwriters to recommend and document the necessary information to close a file

Ankeny, Ia

- Met sales goals by training, motivating, and providing feedback to all staff - Responsible for all day-to-day operations - Completed store operational requirements by scheduling and assigning employees; following up on work results- Managed cash on a daily basis and produced Profit & Loss statements monthly - Tracked and placed all inventory orders - Recruited and hired staff for store needs based on season and availability- Led Marketing efforts on Social Media

Aspen, Colorado

- Set up and tore down major events at a four-star resort- Ensured accurate layout and preparation for events up to 1,000 people according to BEO- Restocked all food hubs for conferences, meetings, and breakfast buffets daily- Ensured guest satisfaction in all areas including fine dining, bar, weddings, host, and room service- Collaborated with event coordinator regarding changes and client requests

Bachelor, Science, Event Management

Education record

Activities and Societies: National Honor Society, Student Council, Meals on Wheels, Blood Drive, Volleyball, Basketball, Varsity.