John Patterson Email & Phone Number

West Des Moines, Ia

● Lead, manage, and provide operational oversight of EquiTrust’s Infrastructure program, technologies, and team members. ● Interact regularly with the business up to the CEO level to provide direction, suggestions, and roadmap guidance. ● Champion innovation and growth opportunities of our technologies to improve the overall user experience. ● Encourage and motivate staff members to maintain high levels of service quality.● Train, mentor, and lead team members in areas of technological direction, position duties, and HR-related discussions.● Assist in the hands-on implementation and management of various infrastructure components.

West Des Moines, Ia

● Leadership position which provides oversight and governance over AUSA Infrastructure technology, engineering teams, and consumable services as both a technical and solutions architect. ● “Trusted Advisor” directly to the business in representing IT interests. Research and convey new technology direction and directives to business representatives in a manner that eases buy-in and support. ● Collaboratively developed a reference set of standards and processes based on enterprise-level reference guidelines such as TOGAF. ● Spearhead initiatives such as tech debt remediation and defect identification. ● Contribute to the formation of an Architectural Review Board as well as the processes around Technology Intake and Exception tracking. ● Apply knowledge and experience towards roadmap building and steering committee efforts.

West Des Moines, Ia

● Leadership position which focused on Infrastructure/Platform projects, business strategy/process, solution design, client procedures, and mentoring opportunities. ● Worked with various Operations and Development (Business) teams to “hook things together” end-to-end to ensure a complete solution that functioned reliably and efficiently. ● Assist in building and communicating solutions of various forms and provide strategic guidance as needed. ● Championed a Service Provider working model that was based on ITIL and Visible Ops methodologies to help navigate groups away from inefficient IT Operations models. ● Designing and building automated deployment and management mechanisms for common hands-on functions as an operational efficiency proof of concept.

West Des Moines, Ia

● Managed a growing team that totaled 6 full-time staff and a number of geographically-dispersed outsourced resources by August 2012 who designed, deployed, and maintained server and storage systems in a company of over 1400 employees. ● The primary team was based in Iowa, Chicago, and London, while sub-contracted teams were located worldwide. ● Performed high-level planning for our Operations environment and coordinated large deployment projects with various teams and upper management. ● Disseminated requirements and instructions from upper management down to the team in the form of projects and managed times accordingly. ● Created various inventory, budgeting, and purchase decision-making routines as well as helped build basic policies and procedures to maintain orderly operations. ● Assisted in Operations details such as hand-on engineering when needed due to resource constraints.

Responsible for the supporting of Corporate, Customer Trading, and Proprietary Trading persons. This included hardware support, network support, installation, maintenance, and configuration. Performed software support in relation to trading platforms, operating systems, office applications, and department specific programs. Supported trading platforms included: Trading Technologies “X-Trader,” Patsystems “J-trader,” and Strategy Runner. Job demands punctual time management, organization, customer service relations, and a high degree of troubleshooting skills. Frequent personal and phone interactions with traders as well as office personal required good communication skills on varying levels of comprehension.

Lead PC Technician for a Fruit of the Loom plant in Rabun County, Georgia. Required working on various computers from standard desktops to proprietary hardware as well as Printers, etc. Also involved working with Symbol scanning systems as well as Intermec and Zebra Barcode printers. Plant was over a million square feet with over 1000 employees.