As a Branch Manager at Santander UK, I lead a team of 8 staff to deliver excellent customer service.I have 2 A Levels in Business from Coleg Ceredigion, and I have over 8 years of experience in the banking sector, working my way up from a Personal Banker to a Customer Service Manager, and then to a Branch Manager. I have developed strong skills in customer service, public speaking, and hospitality, which help me to build rapport with customers, motivate my team, and resolve issues effectively. I am passionate about supporting the financial well-being of the community and providing tailored solutions to meet their needs. I am also committed to fostering a culture of diversity, inclusion, and respect within the branch and the organization.