Diane Dizon Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, Canada Area

• Answer incoming calls from customers and process verbal orders into the Rumba AS400 system• Process orders via email, voicemail, EDI, fax, or customer portal accurately into AS400• Address customers’ needs effectively and follow through with customer requests• Maintain existing customer base through effective customer service skills and high level of product knowledge• Foster solid working relationships with other departments• Provide support in the shipping department by printing driver routes, handling customer pick-ups, and paging receivers to accept products into the warehouse • Perform other duties such as invoicing and A/R as requested by the Customer Service Manager

Vancouver, British Columbia, Canada

• Worked as part of the management team to achieve store sales by offering a superior customer experience at every opportunity, ensuring AOV (average order value), UPT (units per transaction), and KPI goals are met• Helped build, train, supervise, and develop all store associates in line with company customer service standards and basic store operations• Followed all shipment policies & procedures from receiving, processing, and placing merchandise on the floor, ensuring that all inventory received is efficiently handled• Participate in store flip organization• Ensures that the store is maintained to company visual and safety standards• Ensures that entire team is constantly trained and up-to-date on new product launches• Supervises the enforcement of company cash handling, loss prevention, store funds, and deposit procedures; Accurately prepares and completes daily deposit• Followed all operational procedures regarding employee purchases, gift cards, and store credits • Maintained an efficient and organized filing and in-store communication system• Identified, discussed and tackled operational issues/concerns with store manager

British Columbia, Canada

Vancouver, Canada Area

• Identify customer needs and satisfy them profitably • Receive incoming calls from customers; key orders into AS400• Extract orders from EDI and voicemail and enter accurately• Perform other duties as requested by Customer Service Manager

Bachelor Of Business Administration (Bba)

Activities and Societies: Finalist in the CANDEV Data Challenge hosted by Statistics Canada (Feb 2022)Concentration: Business Information.

Accounting Assistant Certificate, Accounting

Dean's List • Developed an understanding of both manual and computerized accounting systems and applied this knowledge to business.