Setting up of various internal teams required to handle tech support business for the client.Creating and Managing PPC campaigns for generating targeted traffic for tech support businessSupervising day to day sales and Issue resolution processes.Implementing new sales strategies to ensure consistent sales numbers for the tech support businessOverall Process management and ensuring key deliverables are met.Revenue forecasting for next quarter based on current volume to the senior management.Overseeing and analyzing operational turn around and efficiencies for the related process

Analyzing market strategies, reviewing daily sales and revenue goals set Vs actual for the organization.Ensuring KPIs , Work Drivers, SOP’s & SLA’s are met Key decision maker in ensuring right tools and technologies are engaged in supporting the customers of the companyInvolved in training and overseeing of hiring processes of sales people for the organization Managing a team size of 700+ people working at offshore & OnshoreImplementing various reporting structures which help in studying and analyzing the systems and processes in placeManaging performance on TAT, SLA , HC, attrition & quality of resources Focus on increasing sales by monitoring continuous performance of available resources through weekly key metrics and service delivery calls.Work closely with each operation managers and unit manager for identifying opportunities of lost sales avenue and working on them to increase overall revenues.Planning & coordinating for Knowledge retention and ensuring best practices are continuously evolved