Prepare all invoices for customers for on-site interpretation, telephonic/video interpretation, and translation services. Complete intricate invoicing processes on a daily, bi-weekly, and monthly basis, depending on the service type; including job verification, checking to ensure correct billing and payments are set up, protecting invoices to stay HIPAA compliant, and more. Process all payments for vendors via ACH, Wire Payments, PayPal, or making credit card payments. Worked… Show more Prepare all invoices for customers for on-site interpretation, telephonic/video interpretation, and translation services. Complete intricate invoicing processes on a daily, bi-weekly, and monthly basis, depending on the service type; including job verification, checking to ensure correct billing and payments are set up, protecting invoices to stay HIPAA compliant, and more. Process all payments for vendors via ACH, Wire Payments, PayPal, or making credit card payments. Worked on reporting to assist with sales forecasts. Speak with customers to help them understand the billing according to their service agreements, and also with vendors to understand their payments. Resolving any billing or payment issues quickly, if they do arise. Processed payroll for internal employees. Show less

Customer service was the number one priority. The job mostly consisted of talking to customers to help them find the product they needed for a gift, for a school project, or just for fun. Ringing sales and adding products to the sale was the goal at the register.

I run all aspects of the business on a daily basis, fill the schedule with interpreters, attend remote interpreting sessions to ensure software runs properly, assist customers with entering new appointments, handle paycheck processing for interpreters as well as preparing, correcting, and distributing customer invoices, making phone calls in French to patients to confirm appointments, recruit new interpreters for orientation and more.

Leading cashiers to ensure a friendly and efficient checkout process. Also includes assisting with customer issues, resolving the problem on the spot to make sure customers are happy and returning to the store.

Product knowledge - answering questions and demonstrating products when possible. Also sales add-ons to help increase store profitability.

Running the store in the absence of the store manager. Including opening and closing the store, handling deposits, interviewing and training new associates, stocking, cleaning, keeping track of sales goals, and of course, customer service.

Opening and closing the store, handling deposits, keeping track of sales goals, interviewing, Customer service was the priority, as well as setting new floor sets to keep merchandise looking fresh and inviting.