Janath Domingo Email & Phone Number

Wellington, Wellington Region, New Zealand

Wellington & Wairarapa, New Zealand

• Own the technical direction of dispute resolution ICT system through effective stakeholder engagement, and by supporting the delivery of strategic change within the ‘next gen’ conversation by providing technical viewpoint• Represent Building and tenancy branch in technical projects, and identifying opportunities and managing issues through appropriate channels and processes• Lead the technical solutions with outcomes factored in to system enhancements• Specialist support in CRM… Show more • Own the technical direction of dispute resolution ICT system through effective stakeholder engagement, and by supporting the delivery of strategic change within the ‘next gen’ conversation by providing technical viewpoint• Represent Building and tenancy branch in technical projects, and identifying opportunities and managing issues through appropriate channels and processes• Lead the technical solutions with outcomes factored in to system enhancements• Specialist support in CRM and case management systems• Single point of contact for internal support teams regarding systems, supporting applications and reporting• Maintain and manage the quality control of information in systems• Contribute to the day to day work of the team while providing support and expert advice• Lead the response to issues raised by internal and external users, determine appropriate actions and ensure they are carried out, including: documentation, escalation, vendor engagement, tracking, communications and resolution• Lead the implementation of improvements to business systems, collaborating with all stakeholders to Identify, investigate and implement improvements• Communicate effectively to non-technical users to ensure they can use the available technology• Maintain, support and improve the specialist applications and tools in use• Triage requests for system enhancements and fixes to ensure that sufficient information is provided for development or resolution• Liaise between internal and external service providers, customers and agencies to track progress on issues and development• Co-ordinate testing of new system releases and actively manage testers to ensure change requests are signed off or reworked within set deadlines Show less

Sri Lanka

• Manage, Administration & Coordination of EUC Team• Study latest developments in IT industry and Asses how those can be adopted by SriLankan IT or User Departments to improve efficiency, productivity & performance• Ensure continuous user engagement for a quality service delivery• Assisting and Training users on cloud based services such as Office 365, Google Apps and Adobe creative clouds • Implementing and Administrating Yammer collaboration platform• Provision of mobile… Show more • Manage, Administration & Coordination of EUC Team• Study latest developments in IT industry and Asses how those can be adopted by SriLankan IT or User Departments to improve efficiency, productivity & performance• Ensure continuous user engagement for a quality service delivery• Assisting and Training users on cloud based services such as Office 365, Google Apps and Adobe creative clouds • Implementing and Administrating Yammer collaboration platform• Provision of mobile application solutions to End Users• Works as the technical expert while Implement, Enhance and troubleshoot customer feedback capturing system and management information system (MIS dashboards)• Continuous support on application and infrastructure for Colombo International Airport• Drive the implementation of multilingual self-service KIOSK solution with bio-metric authentication for internal IT applications• Evaluating system solutions (cost, hosting, hardware and software, business value and usability)• Take necessary actions to escalate issues to respective service providers and mitigate the risk of re-occurrence Show less

Katunayake, Sri Lanka

• Oracle Database administration (Oracle 8i, 9i, 10g, 11g) and Oracle Application Server administration (Oracle Application Server 10g and 11g)• Database server installation, upgrade, configuration and administration (Oracle & MSSQL)• Application Virtualisation (SITA FleetWatch, Graflite, Aircom, Sitatex)• Implementation of Server consolidation and virtualisation project (VMware, HyperV, OracleVM, RHEL XEN hypervisor)• Migration of applications to new technical… Show more • Oracle Database administration (Oracle 8i, 9i, 10g, 11g) and Oracle Application Server administration (Oracle Application Server 10g and 11g)• Database server installation, upgrade, configuration and administration (Oracle & MSSQL)• Application Virtualisation (SITA FleetWatch, Graflite, Aircom, Sitatex)• Implementation of Server consolidation and virtualisation project (VMware, HyperV, OracleVM, RHEL XEN hypervisor)• Migration of applications to new technical platforms• Maintain high availability of systems to ensure continuous business operations. Show less

Katunayake, Sri Lanka

• Oracle Database administration (Oracle 8i, 9i, 10g, 11g) and Oracle Application Server administration (Oracle Application Server 10g and 11g)• Database server installation, upgrade, configuration and administration (Oracle & MSSQL)• Application Virtualisation (SITA FleetWatch, Graflite, Aircom, Sitatex)• Implementation of Server consolidation and virtualisation project (VMware, HyperV, OracleVM, RHEL XEN hypervisor)• Migration of applications to new technical… Show more • Oracle Database administration (Oracle 8i, 9i, 10g, 11g) and Oracle Application Server administration (Oracle Application Server 10g and 11g)• Database server installation, upgrade, configuration and administration (Oracle & MSSQL)• Application Virtualisation (SITA FleetWatch, Graflite, Aircom, Sitatex)• Implementation of Server consolidation and virtualisation project (VMware, HyperV, OracleVM, RHEL XEN hypervisor)• Migration of applications to new technical platforms• Responsible for the functions of company data centre operations team as well as the maintenance of data centre standards• Responsible for the licensing agreements for the corporate software• Maintain high availability of systems to ensure continuous business operations.• Conduct technical trainings for users Show less

Sri Lanka

• Oracle RDBMS administration on Windows/ Linux/ SUN Solaris platforms• IFS Applications – Enterprise Resource Planning (ERP) solution implementation & support for customers in Middle East & South Asia regions.• Providing technical assistance via investigation & troubleshooting in customer live environments.• Coordination with internal departments for proper maintenance of hardware & software infrastructure.• Resolve performance downgrades through fine-tuning of databases… Show more • Oracle RDBMS administration on Windows/ Linux/ SUN Solaris platforms• IFS Applications – Enterprise Resource Planning (ERP) solution implementation & support for customers in Middle East & South Asia regions.• Providing technical assistance via investigation & troubleshooting in customer live environments.• Coordination with internal departments for proper maintenance of hardware & software infrastructure.• Resolve performance downgrades through fine-tuning of databases, hardware resource allocation & management and network troubleshooting Show less

Masters In Business Administration - Mba, Marketing

B.Sc. In Information Technology, Computer Systems & Networking, 2Nd Class Upper