- Implements best practices while driving functional consistency, process standardization, and operational excellence.- Assures activities and processes are implemented to ensure the safe, reliable, and cost effective delivery of service to customers.- Promotes the necessary environment for effective internal customer satisfaction and collaboration. - Collaborates with peers to ensure that operating standards and construction practices comply with policies and procedures.- Promotes and assures safe working environment and public safety.- Ensures timely and accurate invoice payments to contractor.- Effective use of technology, tools, and planning techniques to improve process results.- Works across geographic boundaries whenever necessary.- Collaborates with Operations/Construction Schedulers, Operations Leaders, and Construction Leaders to ensure internal/external crew efficiencies are achieved.- Actively interacts with contract crew leaders to ensure contractor performance adheres to establish metrics and policies/procedures.- Consults with Construction Coordinators to determine the best construction practices are employed for the project.- Assists Construction Coordinators in the preparation of contractor daily progress reports (ie invoices).- Assists Construction Supervisors in the management of customer complaints.

During my tenure as the superintendent of a residential, commercial, and distribution gas line installation and repair company, I: -Established and led a managerial team to execute adherence to gas standards, safety, and compliance on a daily basis-Coordinated crews to maximize work performed by available manpower-Increased yearly revenue by negotiating and extending several blanket contracts with local natural gas companies-Led in the preparation, proofing, and submission of invoices in a timely manner-Implemented employee background checks and a DOT drug testing program-Insured compliance with insurance company requirements-Sustained good relations with gas company personnel by efficiently completing projects-Reduced premiums by 36.4% within the first year of assuming responsibility for negotiating company insurance-Created a before/after photo program which aided in the elimination of false insurance claims-Implemented a hybrid healthcare plan that partnered with a banking institution to eliminate employee co-pays. This reduced healthcare cost despite a premium increase-Implemented weekly company-wide safety shutdown meetings, and monthly foreman meetings, to ensure safety and industry standard changes were communicated-Provided and tracked Operator Qualification, along with other certifications, to guard against lapses in coverage-Established long lasting vendor relationships-Performed employee evaluations-Transitioned company from an all paper record keeping system to a completely electronic system for easy and secure accessibility-Received increasing performance bonuses for every year of employment

- Oversaw a 3 – 5 man crew responsible for the correction of operations and maintenance complications such as leak pinpoint and repair, renewal of cast iron, steel, and plastic mainlines and service lines. - Responded to emergency situations, including removal of water in the mainlines, gas in and/or against buildings, and was the first responding crew to three gas related explosions. - Hired as a utility worker and tested into crew leader position prior to new hire probationary period being fulfilled, and was awarded crew leader position upon probationary completion. - Scored in the 90+ percentile on certification testing, including Crew Leader, Customer Service, Re-light, Large Meter and Regulators, and Anaerobic Sealant of Cast Iron Bell Joints. - Received safety and performance bonuses every year of employment

- Ran a 4 man mainline crew that was awarded bonuses upon completion of the majority of jobs due to safe and efficient execution.- Used a multitude of methods to achieve mainline and service line installations, including directional drill, pipe bursting, auger boring, boring, insertion, and open cut. - Completed fusion and tie-in certification. - Performed corrosion control via the installation of anodes and test stations. - Repaired leaks of cast iron bell joints through the encapsulation process.