• Responsible for the establishment and daily operation of applications on the company's US Defense Cloud platform. Serve as the technical lead of the US Platform Operations (POTS) team in support of virtual reality-based design, MBSE, high-performance computing (HPC), online development zones, and other applications using Azure for Government, CycleCloud, DevOps Server, Kubernetes, terraform, Power Platform, and M365/SharePoint/Teams GCC High.• Key member of multiple projects to refactor and modernize in-service, cloud-based applications and bring operational processes into compliance with FedRAMP, NIST, CMMC and CUI-centric cloud computing security standards.

• Key member of multi-million-dollar project to upgrade multiple corporate data centers. Project included core switch consolidation, Cisco Prime installation, Internet POP migration, legacy/end-of-life decommissioning, and Firewall/ASA policy refresh.• Converted, scrubbed, and migrated data from ABB Ellipse ERP to new Microsoft Dynamics implementation. Recommended improvements to business processes to coordinate with Dynamics. Formalized and documented existing business processes.• Key member of project to implement EVMS system to track project data and provide integration between SAP, Workday, ForProject, Primavera, Encore Empower, and Artemis Costview systems.

• Assist in creation of a new PMO department and associated processes for a rapidly-growing third-party healthcare plan administrator.• Work with the product manager or project sponsor to elicit requirements and document the product’s vision and scope for all technical projects company-wide.• Performed cost/benefit analyses on all project requests for presentation to senior management. Ensure all solutions meet business strategic goals.• Work closely with architect to develop, spec, and document solutions in accordance with captured requirements.• Work with development and QA team to answer questions and clarify issues/defects in developed solution.• Served as key member of Agent Commission portal in design and specification of a on-line application to provide online commission statements for agents and managers across multiple provider companies.

• Document business and technical requirements for projects. Work with developers to design/recommend solutions that meet all requirements. Suggest design changes to accommodate requirements when applicable.• Led project to develop a SharePoint-based solution for tracking regulatory-related documents through approval processes for state government.• Key member of project to design and build website and mobile app for the State of Indiana’s voter registration system.• Key member of team to evaluate, implement, and verify electronic poll books at multiple Indiana voting centers. Assisted with design of integration system with existing voter registration software.

• Maintained client social presence on websites and social networks via ghost blog posts, social media posts, press releases, forum participation, and blog comments on related sites.• Provided monthly SEO analyses and web traffic reports to select clients. Evaluated current content marketing strategies and recommended changes.• Managed all customer support calls and client relationships. Coordinated all support-related projects through development and implementation.• Elicited project requirements using interviews, document analysis, surveys, site visits, process flow modeling, and use cases. Work with developers to design/recommend solution that meets all requirements.

• Worked with the product manager or project sponsor to document the product’s vision and the project’s scope. Wrote requirements specifications according to test-driven and behavior-driven (TDD / BDD) development standards using Cucumber / Gherkin.• Research, evaluate, and recommend any additional technical tools required to meet business goals.• Key member of Powered By/Widget product team extending ChaCha Q&A functionality to third-party sites and apps.• Served as key member of the implementation and quality team in support of ChaCha’s integration with Dexetra’s IRIS artificial intelligence app service. Made recommendations to content and engineering teams to improve performance and raise quality to meet user and business expectations.• Managed affiliate traffic quality and made recommendations for site optimization and business process changes using metrics and thresholds taken from Adometry and Ominture for a ComScore Top 50 web site.

• Work directly with clients during discovery phase of projects. Act as technical sales engineer in pitches, presentations, and product demonstrations. Perform requirements gathering and workflow analysis. Map business rules against functional and business requirements. Set expectations and metrics for success criteria. Produce all design artifacts. • Designed and built a web-based ticketing application that stores event and venue details, tracks tickets sales and seat assignments, generates event management reports, and integrates with existing ecommerce site. • Working manager of a staff of AS-400 operators, network analysts, and help desk technicians.• Responsible for operational health and daily operation of more than 30 server and a hybrid Cisco/Nortel routing and switching environment providing data services to thousands of e-commerce users across two-dozen cloud-based stores.• Worked with QSA and security consultants and led technical team to bring physical network and internal processes into compliance with PCI Level One specifications.

• Provided overall technical vision and strategy for a small startup company.• Acted as primary sales engineer during sales presentations. Managed technical presentations, training sessions, and requirements sessions.• Managed on-site and off-shore development teams.• Designed and managed development of a criminal case management system for a major metropolitan drug taskforce in the state of Indiana. • Designed and built web-based business management suite including calendar, contact management, marketing and salesforce automation, and project management tools.• Key developer in project to build a web-based sales quote management system for a large nation-wide corporation. System tracks various proposals through the sales cycle, computes discounts, notifies managers when approvals are required, and integrates with Salesforce.com.

• Acted as one-stop network administrator, application developer, and/or desktop support technician for over a dozen clients simultaneously.• Designed and built time tracking and priority management software for national service organization.• Designed and built open house web site for large realty organization.• Designed and built youth sports on-line registration system for two local sports organizations.• Designed and built custom functionality for IAS Visual AccountMate systems used by two local manufacturing companies.

• Served as one-man IT department. Responsible for all network, desktop, and internal application development operations for the company.• Designed and developed in-house CRM, financial, and business management systems.• Implemented and administered Unicenter AHD help desk system for call center and integration with in-house business management software.

• Administered three-site WAN and dedicated connections to partner hospital organizations.• Helped to implement and integrate EDI system with existing data warehouse.• Developed ad-hoc reporting and analysis tools as needed.

• Administered four-server network and provided desktop support for 125 users.• Administered company data warehouse.

• Designed and developed from specifications remote multimedia training software suite for schools and corporations.• Served as technical contact during sales cycle and provided post-sales technical support.