An ITIL qualified professional most recently specialising in the implementation and change control of IT projects within the UK Finance Industry. Experienced across a breadth of operational and Service Management functions and recognised for being an articulate communicator who is able to apply that knowledge and experience to a range of customer based requirements.KEY STRENGTHS • Strong interpersonal skills resulting in an ability to build and maintain strong relationships at all levels.• Excellent written and verbal communicator, experienced at providing feedback and recommendations.• Able to understand customer priorities and commercial requirements, relating these to technical infrastructure• Proven risk and problem analysis skills, using common sense and practical approaches in reaching decisions.• ITIL qualified (Service Management Foundation and Change/Release/Configuration Management Practitioner accredited)• Knowledge and experience of ITIL processes and disciplines used for IT service provision.• Team worker who thrives on working as part of a team to achieve objectives. • Supporting/coaching and mentoring of colleagues and co-workers. • Extensive experience of working in complicated technical environments, gained across a variety of operational and service management roles.
Listed skills include Itil, Project Delivery, It Service Management, Change Management, and 39 others.
