Diana Copeland Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

I thought of, designed and created an eCommerce store from scratch. I have done all the Business Development and Strategy planning as well as all the website Development from initial concepts through to final live website. I have done everything from identifying and sourcing products, overseeing the creation of the product descriptions, the product.

Auckland, New Zealand

An all round business/data analyst role where I participated in the requirements gathering, gap analysis and testing of large a ERP improvement project. I had the opportunity to project manage several small projects. I designed and prepared Marketing, Sales and Supply Chain performance reporting. I designed and prepared monthly senior management reporting..

Built Business Cases for potential IT projects to be presented for financial approval.Performed process mapping and gap analysis.Wrote the system requirements for all new systems for marketing.Worked with IT to ensure requirements are delivered to time and to specification.Responsible for overseeing/performing the UAT testing of all marketing systems in.

Data AnalysisBusiness ObjectsVBA ProgrammingAnswering the dedicated Beeline Support phone line.Monitoring requests from the Beeline Support e-mail address. Logging all calls in Magic.Escalating to second level support where appropriate.Adhering to SLA's.

Staff management, organisation and co-ordination (approximately four staff) during the 2005 Electoral Campaign.Technical support (computers).Recruiting and training staff.Preparing equipment for polling day.Organising polling day staff - ensuring voting sites were correctly staffed.Data input.Checking/scrutinising votes to ensure legitimacy.General.

Ensuring smooth operation of call centre with approximately 100 staff involved in receiving calls and logging faults from business clients.Following up faults/customer complaints by referring to appropriate personnel.Managing call centre queues, specifically by monitoring staffing levels, e.g. staff absences, changes to rosters, breaks, leave.

Receiving customer queries in relation to Cable TV and telephones.Internet troubleshooting.Providing technical/practical advice to customers.

Summary of Key Responsibilities:Answering the telephone.Collecting the mail.Collating customer invoices.Assisting with processing of invoices.Assisting with reconciliation of credit card payments and receipts.

Masters Of Professional Accounting, Accounting

Bachelor Of Science, Computer Science And Chemistry

Post Graduate Diploma, Computer Studies

7 of 8 papers completed