Managing the maintenance, upgrade, repair, and renewal of ICT hardware and software, including bespoke solutions ensuring minimal disruption and maximum benefit.Managing team workload including delivering technical training to 2 IT Technicians.Planning preventative maintenance schedules.Managing the operation of an effective data backup system through Veeam.Reporting consistent updates to our multi academy trust’s CFO & CEO.Responsible for the smooth delivery of everything IT across 2 sites.Maintaining SLA’s are met through our ticketing system and support companies.Manage ICT budgets for hardware, software, licensing and hand-held device replacement

Providing 1st & 2nd Line support across our multi academy TrustSecond in command to IT Manager, occasionally involved in 3rd Line Support projectsApple MDM management through JAMF ensuring security & update standards are metActive Directory, Group Policy, DNS, DHCP, MDT & NTFS permissions managementPrint Management using PapercutOffice 365 & Google Chromebook Management.Comfortable in admin centres including, Teams, Sharepoint, Exchange & Azure AD.Unofficially line managing previous apprentices. Good understanding of VLAN’s, backup procedures & server virtualisation. SIMS.netSophos XG Firewall, central and web filtering services

• Provide 1st Line / 2nd Line IT support to our employees across the 6 offices. • Answer incoming calls and resolve any issues to the best of my ability.• Account setup and configuration in Active Directory• Resolving general IT and Networking hardware issues. • Deliver training to new employees on Cyber Security and our Case Management System.• Working on projects on developing our Case Management System. • Supporting other colleagues within the team where needed.

• Maintaining, strengthening and growing current and new client relationships. • Building business pipeline to achieve monthly sales targets • Communicating new products & services to prospective clients• Provide excellent customer service and communication skills to new and existing customers• Proactive follow up on opportunities to close deals• Engaging with specialist sales team to upsell and meet customers needs. • Maintain a high level of consistency against company KPI’s.

• Support the sales teams in processing of orders• Product code creation• Effective management of Outstanding Sales Order report. • Creating bid support requests from vendors