David Jilek Email & Phone Number

Seattle, Washington, United States

Seattle, Wa

• Developed extensive knowledge in the use of both Ticketmaster and Paciolan ticketing systems• Was an active member in conversion from Ticketmaster to Paciolan ticketing system prior to 2017-18 season• Acted as ticketing lead in conversion to fully mobile ticketing prior to the start of 2021-22 sports year• Maintained sport and individual game information and documentation to ensure they were completed correctly, this included timesheets and banking forms• Ticket processing- Assisted in the season ticket renewal process for football, men’s and women’s basketball, softball, baseball and volleyball- Assisted in reallocation process for 2018-19 football and 2019-20 men’s basketball as well as acted as ticket operations lead for 2019-20 Women’s basketball reallocation- Helped in management of season, partial plans, group and single game tickets- Supervised and updated player guest and recruit requests through tickettaker.net- Managed ticket printing process and ticket order fulfillment- Helped maintain an accurate running inventory of ticket stock and supplies- Printed and mailed tickets in a timely and efficient manner• Data Management- Assisted in the cleanup of accounts by updating information, making edits and merging duplicate accounts- Helped create and pull lists and reports via equery for our marketing, business and financial departments for use with e-mail campaigns and budgetary matters- Imported and exported data from Ticketmaster and Paciolan to assist in data collection and information gathering• Customer Service- Assisted customers via phone, e-mail and customer service windows on the day of events- Always maintained a positive attitude so as to provide the best experience for customers• Staff Management- Handled new game day staff hiring and onboarding as well as training of processes, policies and best practices- Managed and supervised part time staff for football game days as well as Olympic sports

Greater Seattle Area

I worked exstensively with Ticketmaster's ticketing systems. During game days, I processed walk-up ticket sales, handled will call and helped with customer service and ticket exchanges. I was also tasked with becoming knowledgeable of ticket prices, the home schedule, ticket packages as well as all ticket policies and procedures to assist in providing customers with the best experience possible.

Greater Seattle Area

I worked with Ticketmaster's ticketing system. During events I processed walk-up ticket sales, handled will call and helped with customer service as well as player guest requests. I assisted with the setup and breakdown of the ticketing area on S2 Match days. I also acted as an energetic S2 ambassador by becoming knowledgeable of ticket prices, game schedules, ticket package offerings, ticket policies and procedures.

Seattle, Wa

Provided an exceptional ballpark experience for all guests and employees of Safeco Field. Explained rules and regulations of the Mariners and Safeco Field to guests. Screened guests as they entered the ballpark. Helped direct guests in need of assistance to the appropriate areas. Maintained a presence throughout Safeco Field to act as a deterrent so fans would not violate Safeco field policies.

Seattle, Wa

I was responsible for updating the Seattle University Athletics Facebook, Twitter and Instagram accounts as well as developed graphics for Seattle University Athletics twitter account. I Attended Seattle University athletic events and provided updates on social media while in attendance. I also posted photos and videos previewing upcoming athletic events. Worked with the individual teams, coaches, and student-athletes on their own social media networks

Seattle, Wa

Exceeded guests’ expectations with customer service and satisfaction. Maintained an understanding of the seating layout, building policies and stadium procedures. Understood University of Washington’s policies and procedures for game days. Kept a comprehensive knowledge of the Customer Service Team handbook. Acted on all guests’ questions, comments and complaints in a prompt and friendly manner.

Naches, Wa

I Enforced US Forest Service OHV regulations within the trails and camp grounds. Carried out USDA rules and regulations within the camping sites. Insured that fee compliance was within guidelines specified by the US Forest Service and served as a guide for those visiting the Wenatchee National Forest.

Pasco, Wa

I Developed skills to accurately pour clinical models. I trimmed and sectioned models accurately. Fabricated custom trays, aligners, athletic mouth guards, retainers and bite splints for patients. As well as maintained a clean laboratory work space.

Pasco, Wa

Interacted with new and current clients on daily basis to keep them up to date on latest products as well as up to date on personal policy details. Discussed and explained insurance products to clients through detailed presentations. As well as developed extensive contact lists to help expand personal clientele.

Pasco, Wa

Helped develop filling system for important documents. Assisted attorneys in file organization of case files as well as assisted financial manager in file and record maintenance.

Aided in the building and construction of retail fixtures. Assisted the ownerin facilitating merchandising directions for fixtures and displays. Maintained a can doattitude and was willing to accomplish a task when assigned.

Kennewick, Wa

Ensured passengers safety through a variety of means including: Coast Guardinstructed presentation, provided assistance on and off the boat and passenger assistancethroughout the cruise. Worked with the boat's captain to maintain the boats appearance,structure and safety record.

Bachelor Of Arts, Enviromental Studies, 3.2 Gpa

Activities and Societies: Kennel ClubWhile attending Gonzaga University, in addition to taking classes for my Environmental Studies.

Master'S Degree, Sports Administration And Leadership, 3.8 Gpa

Activities and Societies: Social Media Intern with the Athletic Department during the 2014-2015 athletic and academic year.

High School Diploma, General Studies

Activities and Societies: Football, Basketball, Baseball and member of the Varsity Club.