Dale Johnson Email & Phone Number

Hartford, CT, US

Southington, Connecticut, United States

In this role I will continue to provide quality support to our clients, working closely with internal teams on client requests and projects to ensure success with our client partnerships.

Southington, Connecticut, United States

In this role I am responsible for the overall management of COCC/client relationships. This includes, but is not limited to, understanding our clients’ vision & strategy, being knowledgeable of industry trends and promoting prospective/beneficial product offerings. I operate as a company liaison, providing project management and serving as the primary.

Southington, Connecticut, United States

• Responsible for oversight of the day-to-day operations of a team of customer support professionals (11 direct reports) who service 150+ clients from varying financial institutions operating in the northeastern US..
• Responsible for building team knowledge base documentation (internal & external sources), including coaching and training team members for continued development, team success & future career path… Show more
• Responsible for building team knowledge base documentation (internal & external sources), including coaching and training team members for continued development, team success & future career path opportunities.
• Coordinator of major projects, implementations and system upgrades, including prioritizing system enhancement needs, conducting quality assurance testing & disaster recovery testing. Show less

Southington, CT

• Maintain on-going client relations by coordinating development plans, user group meetings and recurring demo & training sessions, both remotely and on-site.
• Develop and maintain a digital knowledge base of resource material and create advisory notices to disseminate timely and key information to clients and internal teams.
• Spearhead interdepartmental collaboration and serve as Liaison between clients and 3rd party vendors.
• Project lead for scheduled quality assurance and… Show more
• Project lead for scheduled quality assurance and disaster recovery testing as well as in-house innovation sessions, leading to stronger and more versatile core products. Show less

Southington, CT

- Fielded a high volume of technical support requests from 110+ clients, via phone and email, as well as internal sources, on a daily basis. Documented, tracked progress and aided in troubleshooting/resolution for each case fielded.- Lead numerous, large scale on-boarding projects for new clients. - Headed numerous implementation projects for new business.

Southington, CT

- Provided client support for administrators from 100+ financial institutions.- Served as a direct contact for clients that need a little extra personal touch.- Created internal and client-facing procedural documentations.- Assisted with internal testing and system enhancements.

New Britain, CT

-Trusted financial consultant for consumer and small business deposit, credit and investments accounts.-Cross sell consumer and business deposit products that assist in retaining and expanding the relationship with new and existing clients.-Serve as a financial liaison by connecting my clients to my network of resources and specialists to meet their.

Newington, CT

-Meet and Exceed Sales Goals and Targets for Gross Profit, New Activations, Upgrades, Wireless Internet, Smart Phones, Accessories and Client Satisfaction-Obtain and maintain knowledge of products and services offered by Wireless including pricing, plans, accessories, and all service features-Provide Client with World Class Customer Service while offering.

Wallingford, CT & Brooklyn, NY

• Efficiently directed my branch's daily rental operations. Minimized break-even while maximizing profits by implementing learned strategies and examining the effectiveness of those strategies in daily meetings and.
• Actively participated in sales and marketing efforts. Setup and attend weekly marketing meetings, with key decision-makers of local business partners, to forge new relationships and/or build rapport with existing.
• Mentored, trained, motivated… Show more
• Mentored, trained, motivated and developed existing and new employees on their path to upper management. Emphasized teamwork and promoted a cohesive environment.
• Managed accounts receivable through daily calls and follow-ups to ensure timely payment of invoices.
• 10% YTD fleet growth, 36% YTD corporate revenue growth, 6 “Best of the Best” sales awards, 1 “Best of the Best” award for corporate growth and revenue. Show less

Greater New York City Area

• Helped secure contracts with major advertising agencies that raised over 1.2 million in advertising revenue for final issue of magazine (best ever)
• Accomplished 87.5% circulation growth in 1 yr through creatively distributing mass mailers to raise product awareness and build brand image.
• Assisted sales force in preparing marketing & sales materials. Identified prospective advertising partners & coordinated sales-related events.
• Liaised with support groups, provided administrative… Show more
• Liaised with support groups, provided administrative support to sales team, created expense reports & processed department invoices.
• Completed and processed proposals/RFPs Show less