Dej'A Jones Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

● Conducted thorough analysis of electronic transaction data to detect and prevent fraudulent activity, reporting findings and escalating when necessary in Accertify● Utilized advanced fraud investigation tools like LexisNexis and Ekata to authenticate financial data● Verified and cross-referenced requested documentation, including credit cards, IDs, and bank statements, with transaction records● Provided expertise and support to customer service and sales teams in addressing potentialfraud-related inquiries and concerns

● Discussed customers’ needs and interests with them, then offered sales solution packages based on price range, storage capacity, and current industry trends● Trained customers of all levels to use video game consoles and related technologies, explaining relevant aspects of titles and sales● Efficiently processed customer transactions and returns utilizing Point-of-Sale computer systems and enrolling customers in member benefits programs with a focus on data security● Supported managers in maintaining inventory control, stocking, cleaning, and ensuring store upkeep while responding promptly to customer inquiries and feedback, both in-person and over the phone

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Information Technology

● Install and configure LAN / WAN networks, troubleshooting connectivity issues ● Investigate and replace desktop / laptops hardware.