Ivan Djordjevic Email & Phone Number

Belgrade, Serbia

My key responsibility is to ensure excellence in the travel support team everyday work and quality of services delivered to the company’s corporate customers, while meeting strictly defined SLAs and standards. Also, the scope of my duties includes setting a framework for all team members, organization of onboardings and trainings, creating and monitoring of clear and self-explaining OKRs, owning P&Ls and statistics, distribution of travel industry updates, close coordination with key accounts… Show more My key responsibility is to ensure excellence in the travel support team everyday work and quality of services delivered to the company’s corporate customers, while meeting strictly defined SLAs and standards. Also, the scope of my duties includes setting a framework for all team members, organization of onboardings and trainings, creating and monitoring of clear and self-explaining OKRs, owning P&Ls and statistics, distribution of travel industry updates, close coordination with key accounts and vendors and managing successful coordination between sales, support, finance and tech departments, while building Scandinavian’s biggest and most successful digital TMC. Show less

Belgrade, Serbia

My main responsibility was to ensure corporate customers satisfaction with the quality of support they were given, by leading a team of travel support professionals and maintaining straightforward workflow. I was also responsible for constant collaboration with tech, commercial and finance teams in order to assist with product improvements and implementation of new services.

Belgrade, Serbia

I have been responsible for handling passenger’s reservations and tickets, reissues and refunds, as well as for assisting them with a wide range of additional services on a rapidly expanding network. My duties were extended to customer service, and liaising with a number of IATA and non-IATA travel agencies, which included weekly sales visits, providing sales support, creating corporate contracts and increasing their sales performance. I have also supported the Belgrade airport team and… Show more I have been responsible for handling passenger’s reservations and tickets, reissues and refunds, as well as for assisting them with a wide range of additional services on a rapidly expanding network. My duties were extended to customer service, and liaising with a number of IATA and non-IATA travel agencies, which included weekly sales visits, providing sales support, creating corporate contracts and increasing their sales performance. I have also supported the Belgrade airport team and assisted ticketing teams from Sarajevo and Skopje with problems solving in complex scenarios. Show less

Belgrade, Serbia

My main duties were related to reservations and tickets handling, reissues and refunds, and providing additional services to passengers. I have also supported the sales team by working closely with a portfolio of travel agencies, arranging meetings on a weekly basis with a goal to provide support and increase their sales performance on Qatar Airways flights.

Belgrade, Serbia

My daily tasks included cooperation with e-media, implementation of new content on company’s website according to current offers from tour-operators and airlines, managing web design and IT teams in charge for new website delivery, creation of newsletters, communication with clients via online inquiry forms, management of service requests and reservations processes.

Belgrade, Serbia

I have been in charge of branch work office organization, shifts schedules, customer service, analysis and implementation of weekly, monthly and annual sales plans, cost optimization, improvement of company’s standards and procedures.

Belgrade, Serbia

My job consisted of reservation and sales of hotel capacities, car rentals and airline tickets, cruises and organized tours, as well as servicing customers on destination, creating weekly and monthly sales reports.

Belgrade, Serbia

I have been responsible for managing new and existing reservations, guests check-ins and check-outs, conducting internal accounting, preparation of various analysis and corporate contracts.

Bachelor, Tourism And Hospitality Management, Vss/Vii

Bachelor, Hotel Management, Vs/Vi

Commercial Technician, Economy And Commercial Management, Ss/Iv