Shannon Chaney Email & Phone Number

Tampa/St. Petersburg, Florida Area

Provided professional and courteous entertainment for Scratch Events Clients. -Worked with stores and points of contact to determine appropriate music and volume for events-Worked with technical contacts to determine and execute safe and appropriate equipment set up for each venue.

Tampa/St. Petersburg, Florida Area

• | Client Portfolio |Brands:Adidas | Aeropostale | Bebe | G by Guess | GTE Financial | Guess by Marciano | H&M | Hitatchi | J.Crew | LA Fitness | Macy's | Nordstrom | Oakley | Orange Theory Fitness | Pink | Saks Fifth.
• Produced 2013 Day of the Dead Fest, The Pub Weekly Industry Saturday and Chill Out Fridays
• Increased venue head count by 30% within the first 2 months of events.
• Coordinated with and managed multiple vendors
• Built strong relationships with venue owners, vendors, and entertainers

Tampa/St. Petersburg, Florida Area

Produced, Hosted, and DJed for Ladies Takeover Thursdays on 99.1FM

Tampa/St. Petersburg, Florida Area

• Hosted live game shows as an Independent contract entertainer for Prolific Productions.
• Premiered shows at 6 new venues and increased headcount on average by 50% within a month.
• Increased headcount at established shows by creating a more personalized experience for players.
• Built strong relationships with venue owners which generated new sales by word of mouth.

Tampa/St. Petersburg, Florida Area

• Facilitated training for new and tenured agents on procedures, hardware, software, sales, and customer service.
• Developed and launched successful New Hire and up-skill training for multi-site call center.
• Introduced new methods for communicating trends and changes to supervisors and agents in real-time.
• Created comprehensive web based trainings, manuals, facilitator guides, job aides, knowledge articles, and training materials
• Increased new hire retention through more hands on training and post training support.
• Developed and maintained call center SharePoint sites.

Tampa/St. Petersburg, Florida Area

• Analyzed calls and tickets from agents at multiple vendor sites to ensure quality standards were met.
• Identified areas of training opportunity and suggested revisions to Learning and Development.
• Created and maintained departmental knowledge bases and SharePoint sites.
• Developed and implemented departmental audit processes allowing for real-time feedback and coaching at both National and International sites.

Tampa/St. Petersburg, Florida Area

• Worked with Clients to determine business needs, develop and manage a successful implementation plan.
• Managed 96 site national project and ensured successful implementation and full customer satisfaction.
• Created training materials and trained Clients on use of their telephone systems, software and basic user-admin tasks.

Education record

Education record