2Nd Line It Support Specialist
Current1st + 2nd Line SupportNetworkingServer Installations + ConfigurationWDS & MDT Installation and Configuration Microsoft Cloud 365 Configuration Office 365 AdministrationSCCM Intune DeploymentsvSphere DeploymentsShopify ConfigsWorking on Projects to tight DeadlinesWork with the Helpdesk Team Leader and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and… Show more 1st + 2nd Line SupportNetworkingServer Installations + ConfigurationWDS & MDT Installation and Configuration Microsoft Cloud 365 Configuration Office 365 AdministrationSCCM Intune DeploymentsvSphere DeploymentsShopify ConfigsWorking on Projects to tight DeadlinesWork with the Helpdesk Team Leader and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented.Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.Maintain a strong customer focus at all times. Show less