Loyalty Analyst - Marketing Analytics
CurrentJoining just after launch of Chevron's new Chevron Texaco Rewards program, I created the first data products tracking member behaviors and overall financials of this >$100M loyalty discount incentive program in this highly entrepreneurial role. I estimated the initial 5Y estimates of program costs and membership counts that are still within 5% accuracy years after launch. Also created Chevron benchmarks based on basic program utility for potential maximum membership by state in the 18 states Chevron/Texaco has retail operations. Estimated size of prize and potential sales volume benefits for the program.I also gathered member data and generated first looks at individual CTR member behavior and costs for discounting. Developed and calculated the Cost per Point for member redemptions allowing for quick and accurate estimation of costs for all new incentive and marketing activities tied to program points. Using my Cost per Point structure and aggregate member behavior, I calculated the first real new member acquisition costs and identified significant cost savings strategies for member onboarding through adjusting welcome bonuses and advertising strategies. By subtly changing member benefits, I increased member engagement while also reducing total program liabilities and costs for Chevron. I also designed and helped adjust member point expiration strategies and segmented this market for communications and offers. Created and discussed financial benefits and costs for marketing partnership offers with other companies. Lastly, I was the primary liaison between accounting and analytics for the CTR program, creating the first overall total and market level financial reports for CTR. I trained the first accounting teams on how the program works and how member redemption costs are estimated.