Dustin Armstrong Email and Phone Number

At Teritech Collaboration Services LLC, I worked with multiple customers to better understand their requirements in order to deliver the best IT solutions to meet their needs. My team was responsible for project management and delivery of IT solutions, including corporate network solutions. Our goal was to deliver the best possible experience when designing, installing, using, and/or managing AV solutions in the workspace. As a "Collaboration" company, we understood the importance of working together with multiple stakeholders to deliver the task at hand. My team assisted with implementation and decommissioning needs, including, but not limited to, structured cabling, AV solutions and workplace furniture.

- Managed Network Connectivity projects for multiple HP sites worldwide- Managed the Houston HP Consolidation project from an IT perspective which reduced the Real Estate footprint by 40%- Managed 16 Applications within the Global Real Estate Organization- Successfully implemented a dev ops solution for true Agile environment- Managed tasks related to application deployment using Microsoft Project Server- Tracked System Integrated Tests and User Acceptance Tests using Team Foundation Server- Managed the relationship between third party application vendors and internal business partners- Reduced Server footprint resulting in more than $200k in savings- Provided expert opinion for IT related tasks based on requirements - Maintained and manage conference room management system

- Corporate Services IT - Global Real Estate IT Applications- Global Functions IT- Separation Management Team- Systems Integration Testing Lead

Goal: To extract, transform, and load data from various source systems into a unified data warehouseValue: ADMH will be able to more effectively analyze and aggregate their data to serve patient needsMy Contribution:• Analyzed a SQL Server data warehouse and related documentation to create a SWOT analysis• Researched alternate database storage solutions to ensure the best solution for ADMH• Ensured cleansing of data was being conducted thoroughly throughout the project

Goal: Use professional communication skills to assist customers with troubleshooting and other IT issuesValue: Customer response time was reduced resulting in more efficient customer serviceMy Contribution:• Compiled monthly computer inventory reports using MS Excel• Maintained and managed end user accounts using Active Directory• Resolved end user issues by using remote assistance to troubleshoot the problem

Goal: To improve and complete an already existing Mobile Creative Print Application for FedEx OfficeValue: FedEx Office customers will be able to design and purchase printable products on the goMy Contribution:• Resolved a variety of development issues throughout the project• Performed multiple test for each user story scenario using test script• Utilized an agile methodology to continuously produce a working product

Goal:To manage functional business operations while effectively assisting customersValue: Better product awareness provides more efficient customer assistance My Contribution:• Oversaw daily business operations involving placement of products to increase product awareness• Improved customer service by actively interacting with customers to assist in sales• Conducted monthly inventory checks to provide better accuracy on stock count