Set up, configured and installed database systems in both virtual and on premisesConducted scheduled and ad-hoc upgrades and updates to software and server management to ensure optimal operation of the server systemDeveloped business continuity plan than guided the backup and recovery mechanisms for the server and databases to ensure minimum disruption in the event of adverse effects on the systemsAutomated processes in the organization that ensured operational efficiency and data driven decision makingManaged third party vendors who provided hardware and software infrastructure. I developed evaluation criteria for procurement of ICT infrastructure that ensured value for money and acquisition that supported organizations ICT needs

I was responsible for setting up and creating of MySQL database. Deployment of the database on the server and perform database functions such as Updating, altering, deleting of records by querying. Monitor the performance of the database by querying and tune its performance. Performed data backups incase the systems faced downtime and data recovery.Developed and deployed a database to server that led to efficiency and data driven decision makingDeveloped user manuals and trained staff on the use the database systemDeveloped a helpdesk system to log in reported issues by the user. The database helped the IT department in refining the user manuals as well as making improvements to the system to support emerging user needs

Interact with customers via phone, email, online chat, in person, social media, Resolve customer problems and complaints, Answer any questions a customer hasTake payments, Setup and resolve problems with customer accountsProvide price information, Handle inquiries about deliveries Verify customersKeep records of customer interactions and transactionsEngage with customers

My responsibilities included maintaining the network system and perform troubleshooting if errors occurred. Support users if they faced any technical issues with their desktops and laptops. Train users on new ICT systems and by guiding them on the user experience and user interface. Manage user accounts by updating, deleting and allocating the required authorized resources for each. Identify the best infrastructure for the organization by liaising with vendors. Ensure up to date security within the networks by updating computer antivirus and also work with the IT manager to identify software’s that are up to date and integrate with the core values and objective f the organization

Supported the IT department in carrying out computer infrastructure maintenance, including installation and troubleshooting of user problemsTraining users on standard software's and custom organization software'sDocumenting user experience and challenges for review and development of upgrade plansSupporting the IT department in executing IT workplans for system upgrades, database maintenance and user training

Teach teachers and heads of schools on the use of ‘Tusome’ application for use in teaching in their respective schools.Install and Update the ‘Tusome’ application from the server and configure it to the trainee’s satisfaction on their tablets.Train the user on how to use ‘Tusome’ application and make real time observations when using the application.Administer configuration of ‘Tusome’ to users accounts application in cases where logging in orsigning-up was a problem.Coordinate with Head of IT Support ensuring all IT related policies and procedures were adhered to.

•Respond to user requests for service, troubleshoot problems and help develop solutions.•Support PC hardware components, desktop operating system software, and application software.•Perform minor repairs to equipment and arrange for other servicing needs.•Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors.•Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses.•Perform other duties/projects as assigned.