Dee Kleynhans Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Administration and business supportPartner SupportDocument ManagementSupplier ManagementManagement ReportingHRContract Management

Brisbane, Australia

Manage a team of Project Managers, Software Strategist and Consultants who deliver the training, implementation and onboarding of customer with our Software.Project Manager for implementations and projects. Responsible for keeping projects within the scope, timeline and budget defined with the customer. • Management Responsibilitieso Provide Consulting Services to Asia-Pacific customers.o Liaise with Product Management on new products and features o Liaise with… Show more Manage a team of Project Managers, Software Strategist and Consultants who deliver the training, implementation and onboarding of customer with our Software.Project Manager for implementations and projects. Responsible for keeping projects within the scope, timeline and budget defined with the customer. • Management Responsibilitieso Provide Consulting Services to Asia-Pacific customers.o Liaise with Product Management on new products and features o Liaise with Account Managers regarding customer training and existing customer projects.o Monitor the budget for all projects and prepare the Services utilization forecast and actual utilization reports.o Report monthly to the Executive team on the YTD and forecasts per quarter for the Services Teamo Ensure billing and invoicing is correct for all projects.o Assists with scheduling and conducting internal training.o Responsible for keeping the team utilization within the objectives set by management.o Coach and mentor the software consultants.o Maintain existing processes within services and document these processes or topics for internal or external use.o Assist with RFP’s, sales demo’s or Pre-Sales prospect meetings.• Project Management Responsibilitieso Budget planning and job creation & management.o Perform internal hand off meeting between sales & services.o Prepare project initiation documentation such as project plans and charters and coordinate and schedule all services resources for the entire implementation.o Support the Project Manager by conducting steering calls throughout large or strategic projects.o Contribute to Technical Services discovery and specifications for both projects and ad-hoc requests. Show less

Brisbane, Australia

Provide Project Management for implementations and projects. Responsible for keeping projects within the scope, timeline and budget defined with the customer in the Project Charter as well as keeping the team’s utilization within the target defined. Deliver expertise on specific topics to customers or internally. Provide Consulting Services to Asia-Pacific customers both remotely and onsite.• Budget planning and job creation & management.• Perform internal hand off meeting between… Show more Provide Project Management for implementations and projects. Responsible for keeping projects within the scope, timeline and budget defined with the customer in the Project Charter as well as keeping the team’s utilization within the target defined. Deliver expertise on specific topics to customers or internally. Provide Consulting Services to Asia-Pacific customers both remotely and onsite.• Budget planning and job creation & management.• Perform internal hand off meeting between sales & services.• Prepare project initiation documentation such as project plans and charters and coordinate and schedule all services resources for the entire implementation.• Prepare for and lead regular status calls during projects and document minutes & actions.• Be the first point of contact and escalation for customers during implementation.• Support the Professional Services Manager with conducting steering calls throughout large or strategic projects.• Lead project related one on ones with team members and assist the Services Coordinator with the project management tasks.• Contribute to Technical Services discovery and specifications for both projects and ad-hoc requests.• Assist with RFP’s, sales demo’s or Pre-Sales prospect meetings when required.• Liaise with Product Management when required. Show less

Brisbane, Australia

Strengthen existing relationships and builds new strong relationships with new contacts. Act as single point of contact for existing customers on all topics related with Ungerboeck - new requirements, process review, resolve questions and concerns, with other departments to find solutions for customer requirements.Drives sales and revenue growth within our existing client base. Establish new contacts and business opportunities. Maintain existing relationships with regular meetings and… Show more Strengthen existing relationships and builds new strong relationships with new contacts. Act as single point of contact for existing customers on all topics related with Ungerboeck - new requirements, process review, resolve questions and concerns, with other departments to find solutions for customer requirements.Drives sales and revenue growth within our existing client base. Establish new contacts and business opportunities. Maintain existing relationships with regular meetings and contact via conferences and tradeshows. Drive customers to improve their process with additional services, training, audits and best practice workshops. Identify bottlenecks, answers questions on versions, new features and software roadmap. Create Scope of Work documents and assist with RFP/Tenders and assist with general communication on contracts. Show less

Brisbane, Australia

Conduct workshops together with the customer’s project team to define system requirements. Deliver key user training on system configuration. Deliver end user and system administrator training on Ungerboeck Software (onsite and remote).Implementation of Ungerboeck Software. Be the first point of contact for customers during implementation and deliver the software overview to the client. Conduct Discovery/Business Process Review calls with each department, advises client on processes… Show more Conduct workshops together with the customer’s project team to define system requirements. Deliver key user training on system configuration. Deliver end user and system administrator training on Ungerboeck Software (onsite and remote).Implementation of Ungerboeck Software. Be the first point of contact for customers during implementation and deliver the software overview to the client. Conduct Discovery/Business Process Review calls with each department, advises client on processes that are appropriate to implement. Work with Key Users and Project Manager on customer’s side to gather information to establish Configuration. Basic Project management tasks such as the onsite agendas. Follow up of the project task list with customer. Escalation of issues, responsible of keeping project within defined scope and timeline. Show less

Provide effective operational management of the Hospital and Specialist Centre Administration Services. Manage the hospital procurement function. Assist the Wellington Hospital Manager to achieve the hospital’s business objectives by implementing and maintaining efficient systems and processes to actively reduce non-clinical service provision costs. Developed and implemented policies and procedures to improve the administrative efficiency in the Hospital and Specialist… Show more Provide effective operational management of the Hospital and Specialist Centre Administration Services. Manage the hospital procurement function. Assist the Wellington Hospital Manager to achieve the hospital’s business objectives by implementing and maintaining efficient systems and processes to actively reduce non-clinical service provision costs. Developed and implemented policies and procedures to improve the administrative efficiency in the Hospital and Specialist Centre. Improved and maintained a Consumable Audit to analyse lost revenue and ways to reduce this.  Implemented a Charge Sheet Project reduce the number of charge sheets from 250 to a manageable amount in order that the maintenance of them is a simple workflow process. Maintain the Hospital debt and improve the process on quoting patients to ensure that deposits are sufficient to cover the surgery. Thereby reducing the need to chase up debt after the event. Effectively managed the accounting procedures to ensure all appropriate documentation and process were completed in an accurate and timely manner and all necessary financial reporting is prepared for National Office. Worked with the Procurement Coordinator to ensure the effective management of all supplies used across clinical and non-clinical areas of the Hospital and Specialist Centre. Show less

Served as the accounts administrator for the business and assisted the financial and general manager; handled the accounts payable and receivable, oversaw all the reception staff, functioned as the Database Administrator for the software running our events, Ungerboeck (EBMS), liaison to customers and ensured a consistently positive customer experience. Ensured that accurate and timely invoices were produced on a daily basis for all clients holding their events at our 5… Show more Served as the accounts administrator for the business and assisted the financial and general manager; handled the accounts payable and receivable, oversaw all the reception staff, functioned as the Database Administrator for the software running our events, Ungerboeck (EBMS), liaison to customers and ensured a consistently positive customer experience. Ensured that accurate and timely invoices were produced on a daily basis for all clients holding their events at our 5 venues. Effectively managed month end process, ensuring all necessary financial data was completed in a timely manner to enable the Financial Manager to submit his reports to the Business Analysts. In charge of reception staff, assisted with HR administration and recruitment. Maintained and updated the database for Ungerboeck ensuring accurate data was inputted to ensure accurate reporting from the system. Fixed errors, investigated issues and enhancements to assess the need for upgrades, oversaw all upgrades and interim patches. Headed up the team that implanted a new database when the existing company known as Welling Convention Centre merged with St James Theatre and the Opera House becoming Wellington Venues. This involved building the entire database from the bottom up and mapping tables to enable a data dump of existing clients, members and events from two different databases using the same system in to one database. Chairperson of the Ungerboeck focus group and attended the Australasia Users Conferences to network with other users; to discuss enhancements, new features, upgrades and new versions. Show less

Initially employed as the receptionist and moved quickly into the role of administrative assistant to the financial manager; handled the accounts payables and assisted with the accounts receivable, dealt with all homeowner and golf member queries, function coordinator for the Homeowners Association and Golf Club. Maintained all accounts payables to an accurate standard ensuring the smooth running of the golf course maintenance and that all budgetary requirements were adhered… Show more Initially employed as the receptionist and moved quickly into the role of administrative assistant to the financial manager; handled the accounts payables and assisted with the accounts receivable, dealt with all homeowner and golf member queries, function coordinator for the Homeowners Association and Golf Club. Maintained all accounts payables to an accurate standard ensuring the smooth running of the golf course maintenance and that all budgetary requirements were adhered to. Assisted the financial manager with budgets and maintained the budget spread sheet preparing it for reporting to the Board of Trustees on a monthly basis. Assisted the Membership Secretary to prepare statements and collect membership fees for the golf members and homeowners. Assisted Homeowners with their queries around the 24 hours access, rubbish collection, TV and satellite issues, mail delivery and collection and all general queries. Function coordinator for all the Annual General Meetings, Board of Trustees Meetings, Homeowners Christmas and New Year’s Eve Dinners and the Homeowner and Golf Club Members Annual Children’s Christmas Party. Show less

Education record

Education record