Through customer research and analysis of company data, I've helped provide actionable insights and clear paths for improvement, often related to UX experiences but also in many other areas, from brand perception to community engagement. I ask my clients to rate my work, and though they pay a bonus only for the highest ratings, I've received an average rating of 9,3 (of 10) based on 100+ projects.Over the years, I've worked with everything from small Danish companies to large… Show more Through customer research and analysis of company data, I've helped provide actionable insights and clear paths for improvement, often related to UX experiences but also in many other areas, from brand perception to community engagement. I ask my clients to rate my work, and though they pay a bonus only for the highest ratings, I've received an average rating of 9,3 (of 10) based on 100+ projects.Over the years, I've worked with everything from small Danish companies to large international corporations, including 3 of Denmark's biggest banks and some of the biggest shipping companies in the world. While I've primarily worked in the Financial industry, I've enabled companies to make better use of their data and resources in everything from retail and media to public services and education, giving management feedback on questions such as "how do we improve the UX of our website/app?" and "how can we engage our customers better?" among many others. Show less

Analysis of CRM data from Dynamics 365 / ClickDimensions with performance analysis of campaigns, emails, visits, and more, identifying target areas for improvements, making data actionable.

- Data analysis for high-level decision making including market research, product analysis, profitability analysis, competitor analysis, and more.- Business development and project management including extensive stakeholder management, organizational approval process management & business planning. - Presentation of analyses and projects to local and international management.

- Data analysis for high-level decision making including market research, product analysis, profitability analysis, competitor analysis, and more.- Data analysis and automated reporting in SAS/SQL.- Product development and project management.

- Analysis of portfolio performance and presentation thereof to management. - Development of analytical tools in Excel for performance and risk analysis.- Project management, responsibility for department restructuring.- Project manager for innovation projects.- Business process optimization and technical descriptions for automation.

- Analysis of portfolio performance.- Development of analytical tools in Excel for portfolio analysis, risk analysis and benchmarking of subcontractors.- Business process analysis including business process mapping of all processes and following automation and optimization.

- Military skills and strategy, leadership, health services and educational techniques. - Management responsibility of 35 people.

- Airport operations including coordination and execution of arrivals, departures, and transfers.- Tour guiding and sales presentations demanding impeccable communication skills in multiple languages.Developed and implemented TUI's new 'a la carte' excursion concept, allowing guests to put together their preferred excursion by mixing and matching their preferred destinations.