Daniel Kneebone Email & Phone Number

Melton, VIC, AU

Docklands, Victoria, Australia

Delivering end to end outrageously good customer service, supporting residential and SME customers via phone and email across the newly developed broadband portfolio.Operating in a high paced contact centre environment, The key aspects of the role is providing general customer service, processing service activation, retention, sales, tech support, billing.

Docklands, Victoria, Australia

Conduct customer, client and stakeholder interactions within a multi channel contact centre environment including inbound and outbound phone, email and chat interactions.Optimise field service work, planning and allocating jobs to be logistically sound, efficient and an effective use of resourcing.Managing client stakeholder conversations in compliance.

Victoria, Australia

Consultancy, support, solution development and implementation role with a keen focus on supporting small business can understand and integrate different technologies and solutions to accelerate their business opportunities. Key ideals included: being a business online and allowing them to interact with their target demographic. Providing insight to how.

Role focused on the day-to-day operations, monitoring and support of IT systems, Infrastructure and end user parties across multiple channels. Help desk Management, incident resolution and tracking, reactive and proactive ITC duties and liaising with internal and external stakeholders. Additional Duties included ad-hoc site support, office management.

Team Leader for a diverse and hybrid working team of customer facing and internal facing telephony and data processing staff. Key focus of role included promotion of quality customer outcomes, adherence to KPI metrics, Continuous development and Work/Life Balance for onsite and work from home staff. Leading and Developing new onboards and existing staff.

Adhoc Peer Support analyst, providing real time and case specific support for peers processing customer queries, client data and other information in situations where process or policies were unclear, or may have not been accurate for all situations to ensure that all updates were made in accordance with directed quality outcomes and public legislation..

Telephony based and non-customer facing data processing role with a specific focus on financial services and social wellbeing services for various client parties within a public service setting. Management of customer data, interaction expectations and communication documentation, this role mainly focused on providing the right assistance and information.

Braybrook, Victoria, Australia

Role focused on the day-to-day operations, monitoring and support of IT systems, Infrastructure and end user parties across a large entertainment complex. Management of internal and external systems with a focus on web and social presence, marketing and advertising presences and support of legacy / client partner systems and applications.

Braybrook, Victoria, Australia

All rounder position in a fast paced entertainment and hospitality venue. Duties included opening and closing the venue, managing guest bookings, enquiries and functions. Managing cafe duties including preparation, inventory management and quality control. Management of events and individual functions from booking and planning, operating guestt amusement.

Wonthaggi, Victoria, Australia

Graduate program, Key roles included planning, management and support of systems, networks and applications to support the wider school community, end user support to students, teachers plus the administration and the day-to-day operations of ICT solutions with key hightlight of the deployment of 1:1 program hardware for students

Wonthaggi, Victoria, Australia

Face to face customer service role within several key departments including front end operations, entertainment, technology and layby. Key duties including providing sales and support for wide range of products and services to our diverse customer base. Managing stock display, and assisting customers with outgoing and incoming transactions. Additional.

Bachelor'S Degree, Information Technology - Networks And System Based Computing

Certificate Iv, Information Technology And System Administration

Certificate Ii/Iii, Information Technology