Donald Knoelke Email & Phone Number

Chicago, IL

Transformed the technical support team, decreasing first response time from 9 to 1.6 hours and full resolution time from 16 to 9 hours. Introduced a robust support development process to reduce product development time and increase transparency with customers and internal teams.

Chicago, Illinois

Greater Chicago Area

Madison, WI

• Delivered strategic plans to propel brand growth for six accounts representing $4 million in annual billings
• Collaborated with firm partners and experienced account executives to prepare and deliver proposals
• Developed and composed email campaign journeys for prospective clients to generate leads
• Created and prioritized prospective client lists for new business email campaigns
• Provided lead qualification recommendations on inbound accounts to the director of new business
• Implemented and administered HubSpot’s CRM to design a more effective business process

Madison, Wisconsin

• Recognized and selected by management to train the incoming Hotdogger class to ensure that the program maintained a high level of quality and success
• Executed high profile events while the incoming class trained and gained initial experience

Madison, Wisconsin

• One of 12 Hotdoggers selected from over 1,500 college graduates to represent the multibillion-dollar brand at community, retail, and charity events across 32 states which included driving the Oscar Mayer Wienermobile
• Built lasting brand impressions with over 2,500 people each week by providing memorable experiences
• Reported event metrics, images, and insights to the Oscar Mayer sales and marketing teams after each event
• Pitched local media to represent the brand in three media appearances each week, exceeding the weekly quota
• Collaborated with agencies to capitalize on national media opportunities such as the Chicago St. Patrick’s Day Parade, the NHL Stadium Series, a partnership with Chubbies, and rides for notable influencers
• Negotiated a $70 nightly hotel rate with sales managers to stay below the company travel budget

Madison, Wisconsin

• Uncovered consumer insights through research and analysis to provide input on client creative campaigns
• Developed and presented research to the director of new business for acquisition of new accounts and projects

Madison, WI

• Supported first-level chat, email, and phone agents during problem resolution process
• Monitored quality of interactions between agents and customers
• Managed staff shifts and breaks to provide optimal and uninterrupted support
• Coached less-experienced staff members on technical support, customer service, and internal workflow

Madison, WI

• Communicated with users to identify issues quickly and provide resolutions with premier customer service
• Logged support cases in Cherwell for every customer interaction, providing a complete service history

Madison, WI

• Developed marketing strategies and tactics informed by qualitative and quantitative research
• Created and curated social media content to engage users and drive user acquisition and retention
• Produced promotions that grew our Facebook likes by 76% and our Twitter followers by 1,321%
• Added unique IDs to items in our dataset to provide our CPG partners with data on purchase behaviors
• Wrote and distributed press releases to announce upcoming launches that were featured in local newspapers

Cedarburg, WI

• Worked independently to improve and maintain the overall appearance and integrity of a 60-year-old, 400+ student grade school
• Managed scheduled duties consisting of grounds keeping, painting, and general maintenance while successfully completing unplanned activities based on the needs of the school

Cedarburg, WI

• Helped build strong customer relationships while communicating directly with customers and solving customer problems and challenges for this water/wastewater equipment sales company
• Communicated directly with manufacturers via phone and email to coordinate customer service activities and address customer problems and challenges
• Organized and maintained customer project records in Microsoft Excel and paper files
• Helped plan and coordinate promotional events by inviting guests, making reservations and confirming attendance

Grafton, WI

• Consistently interacted with customers in a positive and professional manner
• Worked quickly and efficiently with money and cash registers
• Performed front-end manager duties during manager breaks and other unforeseen situations
• Developed communication and conflict resolution skills through daily interaction with customers

Bachelor Of Science (Bs), Journalism With An Emphasis In Strategic Communication And A Certificate In Digital Studies

Activities and Societies: Alpha Kappa Psi, Event Planning and Charity Committee, Hoofers Outing Club, Hoofers Mountaineering

Education record

Activities and Societies: Outdoor Adventure Club