Dana Koteen Email & Phone Number

New York, Ny, Us

Greater New York City Area

MISEbox is a software solution that increases productivity and profitability for restaurants and restaurant groups. Our intuitive platform empowers managers to communicate and maintain consistent information, improving work culture, daily performance, and profitability.• Developed and launched a platform that enhances operational efficiency, staff engagement, and training processes.• Led the company through significant challenges, including team restructuring and market disruptions,… Show more MISEbox is a software solution that increases productivity and profitability for restaurants and restaurant groups. Our intuitive platform empowers managers to communicate and maintain consistent information, improving work culture, daily performance, and profitability.• Developed and launched a platform that enhances operational efficiency, staff engagement, and training processes.• Led the company through significant challenges, including team restructuring and market disruptions, demonstrating resilience and adaptability.• Mastered a variety of essential tools, including Figma, Jira, Sentry, Visual Studio Code, PGAdmin, Asana, HubSpot, Xero, Twilio, and SendGrid, to effectively manage product development, design, operations, and customer success as a one-person team• Owned and drove the product roadmap, working with a lean engineering team to prioritize bug fixes, feature development, and user feedback.• Implemented a customer communication platform to manage messaging, onboarding and product tours, technical support, a self-service help center, and engagement using live chat, workflows, and email.• Led cross-functional collaboration between engineering, marketing, and customer success, ensuring alignment on product vision, features, and go-to-market strategy.• Conducted user research, gathered insights from diverse restaurant operators, and used data analysis to continuously improve product offerings.• Oversaw all aspects of project execution, including managing outsourced development teams, building detailed user flows, creating product documentation, and ensuring timely delivery of new features.• Delivered consistent results by adapting product development to client needs, including a major hotel group with 18 properties, while balancing short- and long-term strategic goals.• Spearheaded all QA processes, testing product features directly with customers and iterating based on feedback to achieve high user adoption and satisfaction. Show less

Various

I’m a helpful hospitality professional based in New York City who provides freelance services to full-service restaurants, restaurant groups, and event productions. Learn more at mrdanahospitality.com

Greater New York City Area

Using the Restaurant Reason platform, I helped restaurants shorten the onboarding time of new staff; increase the contribution those new employees make to the operation, deliver more to the bottom line; reduce turnover costs with increased engagement of staff and clearly articulated promotion paths; unify learning resources and ensure brand consistency across multiple units. Restaurant Reason is now MISEbox.

Greater New York City Area

As a Founding Team Member with Outseeker® I lent my expertise in hospitality, business development, marketing and branding, organizational development, project management, talent management, and user experience management to drive growth and awareness of our product. Outseeker® is driven by three patent-pending technologies to deliver the best restaurant search available today. Try the app and read more at www.outseeker.com

Greater New York City Area

*Worked with operations team in four distinct business segments to align Employer Brand across units*Worked with USHG HR team in providing employee relations and employee communications support to all senior leaders and employees of Union Square Events (USE)*Worked with the HR Director and Associate HR Director to ensure that USE is compliant with all local, state and federal employment laws*Provided and maintained support in the areas of Recruitment and Benefits… Show more *Worked with operations team in four distinct business segments to align Employer Brand across units*Worked with USHG HR team in providing employee relations and employee communications support to all senior leaders and employees of Union Square Events (USE)*Worked with the HR Director and Associate HR Director to ensure that USE is compliant with all local, state and federal employment laws*Provided and maintained support in the areas of Recruitment and Benefits Administration*Team member for enterprise Time and Attendance solution implementation Show less

*Responsible for weekly scheduling of 50+ FOH employees for Breakfast, Lunch, and Dinner meal periods*Responsible for interviewing, hiring, processing, and training new employees in all hourly FOH positions*Educated fellow members of the management team on Human Resources policy and procedure including Progressive Discipline, hiring and termination of hourly employees, Tip Pool compliance issues, and other general regulations regarding NY State labor laws*Tasked with direct… Show more *Responsible for weekly scheduling of 50+ FOH employees for Breakfast, Lunch, and Dinner meal periods*Responsible for interviewing, hiring, processing, and training new employees in all hourly FOH positions*Educated fellow members of the management team on Human Resources policy and procedure including Progressive Discipline, hiring and termination of hourly employees, Tip Pool compliance issues, and other general regulations regarding NY State labor laws*Tasked with direct oversight over Breakfast and Lunch meal periods in order to develop stronger systems and procedures resulting in higher check averages, stronger guest relationships, and increased business*Developed hiring strategy designed for long-term growth, employee retention, and decreased training-costs*Analyzed available reports to develop sales strategies across all meal periods and to identify individual coaching opportunities on the service team*Spanish language interpreter for a wide range of employee relations issues including explanation of employee benefits, payroll issues, and disciplinary or coaching opportunities*Micros POS systems management, maintenance, and technical support*Responsible for implementing sustainability initiatives including compost and recycling systems*Assisted in design of various food and beverage menus Show less

Greater New York City Area

*Performed management responsibilities during daily restaurant operations with a staff of 50+ employees during breakfast, lunch, and dinner meal periods*Developed and executed new-hire training programs and materials for FOH positions including server, support staff, bartender, and manager*Coordinated on-going training of service team *Increased Guest Check Averages (PPA) through staff training and education efforts*Responsible for financial success through control of P&L items… Show more *Performed management responsibilities during daily restaurant operations with a staff of 50+ employees during breakfast, lunch, and dinner meal periods*Developed and executed new-hire training programs and materials for FOH positions including server, support staff, bartender, and manager*Coordinated on-going training of service team *Increased Guest Check Averages (PPA) through staff training and education efforts*Responsible for financial success through control of P&L items *Enhanced service by creating and employing policies, systems, and procedures*Responsible for interviewing, hiring, processing, and training new employees in all hourly FOH positions*Facilitated beverage program during weekend operations including 300 bottle wine list*Processed payroll for all hourly FOH staff*Micros POS systems management, maintenance, and technical support*Responsible for implementing sustainability initiatives including compost and recycling systems*Assisted in design of various food and beverage menus Show less

*Member of Opening Team*Assisted development and implementation of FOH training program *Assisted development of private dining service

Greater New York City Area

Cost saving, green solutions for business.*Advance commercial waste solutions that incorporate source separation of organic material to be composted off-site*Educate clients' staff on procedures, practices, and how their participation in composting positively influences their lives and the lives of their loved ones*Develop energy reduction strategies for commercial and manufacturing spaces to drive down operating costs*Collaborate on green roof, rooftop garden, and… Show more Cost saving, green solutions for business.*Advance commercial waste solutions that incorporate source separation of organic material to be composted off-site*Educate clients' staff on procedures, practices, and how their participation in composting positively influences their lives and the lives of their loved ones*Develop energy reduction strategies for commercial and manufacturing spaces to drive down operating costs*Collaborate on green roof, rooftop garden, and ecologically intelligent landscape projects to stimulate a healthy living environment Show less

The Koteen-Losoya Group developed and implemented alternative waste management strategies, from procurement to extraction, in order to reduce the waste produced by businesses, managed properties, and institutions.Our clients included Streuver Bros. Eccles & Rouse and Spike Gjerde's Woodberry Kitchen

Manager at Meli Patisserie and Bistro (2008)Server/Bartender at Kali's Court (2007-2008)

* Organized restaurant employees for rallies, letter campaigns, and hearings* Testified at Baltimore City and Annapolis, MD legislative hearings* Lobbied state and local elected officials* Facilitated press conferences and public rallies to bolster public support

*Intensive knowledge of the restaurant philosophy, ingredients of food, and procedures*Job specific training of new service staff*Suggestive sales of food and beverage* Developed and implemented environmentally preferable business practices* Created training and informational materials towards improving energy conservation, recycling and composting, water conservation, and environmentally friendly procurement* Strengthened local public relations with media publications and… Show more *Intensive knowledge of the restaurant philosophy, ingredients of food, and procedures*Job specific training of new service staff*Suggestive sales of food and beverage* Developed and implemented environmentally preferable business practices* Created training and informational materials towards improving energy conservation, recycling and composting, water conservation, and environmentally friendly procurement* Strengthened local public relations with media publications and municipal government* Coordinated with other local food and beverage service businesses to lobby Baltimore City to develop stronger recycling program support for commercial sector* Acted as liaison to the U.S. Environmental Protection Agency’s WasteWi$e program Show less

*Developed and implemented server training program*Job specific training of new service staff*BOH programming of MICROS POS system*Suggestive sales of food and beverage*Assisted with weekly liquor inventory