Dean Krstevski Email & Phone Number

Sydney, New South Wales, Australia

Currently delivering a Program of Cyber initiatives within the Public sector.

Haymarket, Nsw, Australia

Delivered numerous projects across Merchants, Fraud and Financial Crimes Groups within CBA:Project Portfolio:- Merchant Modernisation (MeMo – 5 year transformation project) – Scope defined andbudgeted for two streams of this program with a total yearly budget of $3m.- Transaction, Monitoring & Reporting (TMR) – Platform uplift to improve resiliency of key financial crimes systems. 18-month duration, $500k budget.- 3DS 2.0 Upgrade – Greenfield deployment of new platform to meet Visa and Mastercard compliance requirements to move off less secure version 1.0. 6-month duration, $400k.- Real Time Transaction Monitoring (RTTM) Upgrade – Platform upgrade to maintain vendor support. Parallel build of new platform with migration/cutover of up and down stream systems. 9 months - $240k.- Sanctions Resiliency Uplift – Upgrade of Fircosoft based solution to improve screening capabilities to include domestic payments in addition to international payments screening. 9 months - $450k. - Customer Record Consolidation – Multi phase project to consolidate millions of customer records to improve system screening capabilities. 12 months - $250k

Haymarket, New South Wales, Australia

Project Portfolio:- Mobile Device Management (MDM)– Pilot and mass deployment of AirWatch MDM platform across all corporate and BYOD devices. - Information Security Management System – Complete tender and vendor selection process process for ISMS 12 month contract.- Single Sign On (SS0) – Manage the integration of applications to PING Fed/One identity. PingOne enables identity-as-a-service (IDaaS).- Multi Factor Authentication (MFA) – Leveraging the PING platform enabling MFA using a combination of Yubikeys and Mobile phone delivered access codes.

Sydney, Australia

Project Portfolio:- Swift 7.2 Platform Upgrade - NPP (New Payments Platform) Infrastructure Payments platform build leveraging Containerisation and Orchestration (Docker/Mesosphere)- MasterCard Platform Refresh- DDOS Protection Deployments (Akamai) - On-boarding of CBA websites onto Akamai platform

Sydney, Australia

Responsibilities:• Deliver high profile infrastructure projects within Optus Australia• End-to-End PM, managing budget, schedule, RAID Logs. Maintain strong financial disciple• Steering updates at VP/Director level (SingTel)• Manage multiple technically complex projects• Enforce governance across projects • Ensure my stakeholders have confidence in the projects I manage and that they are in my safe capable handsProjects Delivered:Cisco UCCE – Replacement of Optus’s mission critical customer facing call centre platform. High visibility, complex, numerous stakeholders and multiple vendors engaged. Scope: Design, Build Cisco Contact Centre Enterprise 10.5 (UCCE) for 7,500 call centre agents (on-shore & off-shore) $2m, 18 monthsWindows 7 Program – Removal of the remaining XP footprint within the Optus Corporate environment. Engagement of core networking group within Optus support network. Gather technical and business requirements from numerous network groups Australia wide, develop and deploy 64-bit Windows 7 SOE – 4000 users, $1.5m, 18 monthsWebEx – Replacement of internal Cisco Meeting Place Express Platform. Scope: Design and Build WebEx video/audio conferencing solution for Optus back office users across all sites in Australia. 7,000 users $500k 12 monthsCisco Call Manager – Replacement of end of life Cisco Call Manager platform version 7.0Scope: Design, Build new Cisco Call Manager 10.5 for 7,000 users across Optus Australia. Included migration of users/phones, communication/change management/training plans $550k, 9 monthsApplication Deployment – Design infrastructure platform to support the deployment AC Nielsen Marketing Analytics application for Optus marketing group. Included technical design, deployment/training/support plans$150k, 170 usersNICE Call Recording – Expansion of Optus Call recording platform. Scope: Determine business requirements, and design a technical solution to match the business requirements, $50k 2 months, 50 users

Responsibilities• Direct the IS Infrastructure enhancement program from Inception to Post Implementation Review• Develop and enhance, in conjunction with the Information Systems Project Management Office (IS Project Management Office) appropriate methodologies, standards, and reporting for all IS Enhancement projects;• Work closely with; - SKM’s Information Systems resources as assigned to each project and the business owners of the projects. - Drive innovation - SKM’s IS PMO in terms of project reporting and governance.• Contribute to the IS Infrastructure strategic plan.• Identify, manage, escalate, and mitigate all risks and issues on enhancement projects;• Manage all SKM IS Infrastructure enhancement projects to consistent project management and reporting practises;• Advise on gaps in the IS systems and architecture and help to provide integrated, responsive IT strategies so that reliable and supportive IS systems are used for business decisions;Achievements• Deployed multiple Information Systems projects successfully• Provided assistance in resolving major production outages• Played a significant role in merger and acquisition activities• Successfully managing significant portfolio of projects• Timely production of process documentation• Governance uncompromised• Positive feedback from clients• Positive PIR results• Highlight reports are distributed on time and project progress, risks and issues are transparent to stakeholders• Ensure risks and issues are closed out effectively

Sydney, Australia

Responsibilities• 3rd level support of messaging infrastructure.• Design and test any supporting messaging technologies.• Upgrade messaging platform to new versions as required.• Run technical forums to facilitate knowledge sharing.• Document DR plans/strategies/processes.• Project Manage technical deployments.• 2IC to my manager.• Investigate solutions which facilitate virtual teaming and improve collaboration.• Investigate and recommend messaging support software.• 3rd level support of OCS infrastructure.• 2nd/3rd level support of Cisco IPTel infrastructure.• 3rd level support of Email Archiving (Symantec EV).• Engage 3rd party vendors with system integration projects.• Continual research into ‘sweating’ all existing infrastructure.Achievements• Upgrade Australia/New Zealand Call Manager cluster to version 8.0.• Integral team member involved in upgrading the legacy PABX system to Cisco Call Manager based IPTel System.• Seen by peers as the specialist in the IT group in the areas of Unified Messaging and collaboration technologies. • Moving from initial position of Exchange Administrator to Messaging Engineer in the Infrastructure Development team allowing me to focus on deploying new technologies into the business.• Elevated to a 2IC in the Infrastructure Development team.• Passed all 3 x Exchange 2010 Microsoft exams

Sydney, Australia

Responsibilities• Provide 24x7 messaging support for SKM’s entire messaging platform• Provide 2nd/3rd level support for email related issues• Design, implementation and maintenance and disaster recovery planning for a global Microsoft Exchange 2003 environment• Meet and maintain appropriate service levels• Administer and support Active Directory, DNS & Microsoft Exchange replication• Maintain appropriate documentation on the Microsoft exchange environment• Perform general system administration duties in a Windows AD environment• Monitor Windows 2000/2003 (and beyond) servers and troubleshoot problems.• Support, maintain and administer third party applications.• Enforce change management and compliance processes.• Work as a technical resource on assigned projects• Perform routine preventative maintenance on all • Perform network troubleshooting to isolate and diagnose network problems• Responsible for planning, testing, tuning, configuration and setup of Microsoft Exchange architecture as well as supporting common email applications (Outlook, OWA, SmartPhone Support, RPC over HTTP).Achievements• Successfully migrated SKM’s messaging platform from iPlanet Unix based messaging system to Exchange 2003. (14 servers, 4,500 users) Recognition award received.• Successful deployment of Live Communication Server 2003• Kept the Exchange messaging platform within agreed SLAs• Passed Microsoft Exchange 2003 Administration Exam• Subject matter expert for Microsoft Exchange

ResponsibilitiesWorking as a consultant and providing technical services to HP customers with Microsoft messaging being my specialist area. Writing tenders/RFPs for HP customersWork with sales team to design/price solutions for presentations to customersDesign and architect messaging solutions for HP customersAchievementsSuccessfully migrated the Exchange messaging system from version 5.5 to Exchange 2000 for the Australian Trade Commission (AUSTRADE). Total of 82 sites globally. Core team member of the migration team which migrated Mallesons Steven Jacques (MSJ) to Windows 2000 Server with Exchange 2000 Server. Recognition Award received. Participation in multiple sales opportunities to clients such as Avaya, Gerling, Integral Energy, Thomson Legal Publishing and Defence ForceCore team member where my role was to develop migration plans for Defence Force's messaging platform from a Notes/Exchange hybrid environment to Exchange 2003.Gained the respect of fellow peers as the Exchange messaging specialist within HP Sydney.

ResponsibilitiesProvide 1st and 2nd level IT support to GWF's Tip Top offices. Networking of PCs suing NT4 & Windows 2000Maintenance & Administration of SQL ServersMaintenance of backup procedures and devicesProvide support for deployment of SAPLiaising with suppliers regarding Warranty. Support & Cost requirementsAchievementsDeploy updated SOE to GWF sites across Australia. Given the added responsibility of administering the SQL servers.Gained MCSE Certification NT4 Operating System.

Information Science, Management & Economics

Information Science

Diploma Pc/Network Support, Information Technology

Diploma PC/Network Support