Daniel Tossetti Email & Phone Number

Dallas, Tx, Us

Dallas, Texas, United States

Dallas, Texas, United States

Indio saw unbelievable growth through the past few years, and needed to scale and level up their operations. As Director of Training, I leveraged my fifteen years of multifamily management and software experience to help facilitate a major shift. We built a scalable and agile culture of learning, development, empowerment, and enablement.• Together with VP of L&D, fostered cultural shift supporting performance excellence & team member development • Transformed Indio’s physical training environment into a thoughtful, design-forward learning destination• Supported a catalog of 20 instructor-led training courses for career development, systems, and roles• Built new hire onboarding curriculum covering role expectations, culture, mission, values, and software systems• Led an adoption shift for RealPage AI Revenue Management and CRM platforms through delivery of role-based training curriculum and hands-on pop up events• Partnered with IT group and designed MS PowerApps-based training administration app and enrollment portal. Automation points created outlook invitations, Teams links, feedback surveys, and completion certificates• Designed and managed MS SharePoint-based Intranet pages including organizational news content, Viva Engage communication channels, quick links, MS Stream, and training documentation• Executed a weekly culture, values, and job/role-based podcast supporting Indio's 400 team members• Created Indio’s first operational department playbook for the Learning & Development group• Designed scorecard and benchmarking to unify asset appearance expectations and improve customer experience

Dallas, Texas, United States

Spearheading the effort to continue unification of the RealPage solution offering and a globalized implementation/onboarding experience, we started RealPage Solution Training Group in 2019. Reporting directly to the Chief Customer Officer and leveraging NPS and customer experience data, our group set forth on a journey to revolutionize and disrupt how new users interact with their unique RealPage software solutions. Today, RealPage Solution Training Group has expanded its customer training scope to nearly two-hundred RealPage solution products supporting the areas of Accounting, Property Management, Financial Services, Renter Engagement, Revenue Management and Utility Management. The team has grown to thirty-two dedicated learning and development professionals who thrive on watching our learners succeed. The group leverages in-person solution training, in-person workshop training, live webinar training and on-demand platforms to create a comprehensive, scalable and accessible education product.• Practice leader of 32 learning professionals based throughout the United States and Philippines• P&L Management of 6 cost/revenue centers spanning multiple product groups• Expansion of training services to 196 RealPage software products with 260 different role-based session types• Achieved 202% revenue against budget growth for FY2022• Achieved an increase of product coverage by 40%, 2019-2022• 20% increase YoY in training sessions delivered, 26% increase in training attendees, 2021-2022• Sustained customer satisfaction (CSAT) above 9.6/10.0, 2020-2022 YTD• Implementation of time tracking, capacity modeling, and centralized skills management• Top 10% of Korn-Ferry Employee Engagement tech industry leaders globally 2019-2021

Dallas/Fort Worth Area

Keeping it fresh is important and sometimes the steps to success involve some imagination and reinvention. In the fall of 2017, our next step as Consumer Solutions Group was to morph into a new organizational foundation to help better serve our peers, other RealPage product groups and most importantly, our customers. Part of the re-imagined Consumer Solutions Group was a new, dedicated training team which I stood up from scratch. This included the creation of the CSG Trainer role, Trainer product certification process and Implementation Project Manager certification process. Using RealPage's existing learning systems, I also designed an accessible live-training schedule linked to our website and Product Learning Portal or LMS. Today, our training team of five US-based and two Philippines-based trainers are responsible for all internal and external Consumer Solutions training. This includes internal product training and new-hire on-boarding as well as all client facing product training for the entire RealPage Consumer Solutions Suite and our newly acquired On-Site and Ellipse product suites.• Created the Consumer Solutions training program supporting Marketing, CRM, Leasing and Resident Portals• Designed a scalable webinar training platform based in Zoom and RealPage’s Product Learning Portal• Established training feedback scoring and integration of feedback platforms into Zoom and Sales Force• Built a centralized documentation library and skills management repository• Created a billable training process, including an official training product offering• Documented and cross-trained implementation processes and product functionality for new RealPage product releases such as RealPage Social, Marketing Center and new acquisitions such as Intelligent Lead Management

Dallas/Fort Worth Area

The Consumer Solutions Group at RealPage encompasses our suite of software products that touch the multi-family industry consumer. When implemented together, the CSG suite helps manage all phases of the resident cycle including marketing, lead management, online leasing, online resident systems and resident retention.As Manager of Consumer Solutions Implementations, I oversaw the on-boarding of our Lead2Lease, Syndication, Classified, Social, MyNewPlace and Senior Prospect Management products. Utilizing our stateside team of eight Implementation Consultants and our Manila-based team of about thirty Implementation Analysts, I was responsible for overseeing how the client on-boarding process worked for each product. Our primary areas of focus during my tenure were timeliness of delivery, customer service and quality assurance.By forging tight relationships across our product management teams, off-shore analysts and QA I helped to reduce implementation times on our Lead2Lease and Syndication products. I also supported our off-shore leaders on initiatives to reduce product delivery errors in conjunction with our operational excellence team.• Led a team of 9 consultants delivering the implementation of RealPage’s Lead2Lease, MyNewPlace, Senior Prospect Management, and Marketing Center products• Liaised with a team of 30 offshore implementation analysts responsible for product setup and configuration• Championed improvements to product setup and consulting processes through stateside and Philippines-based audits and side-by-side sessions, reducing implementation times by 30%-40% between product groups

Dallas/Fort Worth Area

RealPage's Leasing and Marketing team offers a powerhouse of products for the multifamily industry. Our team's platform of offerings includes solutions for websites, SEO, syndication, social, lead management and classified advertising. I currently have a special focus on our products LeaseStar Social, LeaseStar Classified and LeaseStar Syndication. Our ability to integrate with OneSite Leasing & Rents as well as YieldStar PO makes RealPage Leasing and Marketing products especially powerful and competitive solutions.As a Consultant with RealPage, I help to guide our partners through the on-boarding and adoption of our Leasing and Marketing group of products. We strive to ensure a seamless transition, end-user competency and a wonderful return on investment.• Consultant for RealPage’s Renter Engagement products with a focus on CRM and Marketing• Managed the entire implementation process with a moving backlog of over 1,400 cases and over 100 clients• Doubled new-client implementations in Social and Classified products within two months

Dallas, Texas

As team members of RealPage Engagement Management, RealPage Trainers are responsible for providing high-quality, professional training services of all RealPage products in person and over web-based training calls. I currently have a focus on YieldStar Price Optimizer and represent the face of RealPage and YieldStar the day of a client’s go live using revenue management software. I am passionate about my career and through a unique, relaxed and comical training environment I ensure new clients’ understanding of revenue management and leasing process fundamentals. Between extensive weekday travels and time in our home offices in Dallas, I spend time building my knowledge of the RealPage product catalog and our cutting-edge software innovations for multi-family ownership and management companies.

Dallas, Texas

An integral part to new client and add-on implementations, a YieldStar Price Optimizer Trainer is the RealPage representative present at client go-live dates using YieldStar Price Optimizer. I am responsible for a three-hour training session explaining high-level concepts of revenue management and two hours of in-depth skill practice with full office staffs ensuring understanding of YieldStar, revenue management and the leasing process. Traveling to a new city up to four days a week within the continental US, I thrive in new and unfamiliar environments and the adventures client success services take me. There is no better feeling than turning a worrisome client's morning into one of their most exciting, productive and customer-service building workdays ever.

Dallas, Texas