Derek Ku Email & Phone Number

Hong Kong, Hong Kong Sar

Hong Kong, Hong Kong Sar

Working as a bridge between internal business stakeholders and the development team, to build and maintain applications internally built.Supporting the team and business in its transition to an Agile approach to delivery.

Hong Kong Sar

Group Fitness instructor for BodyPump and BodyAttack

Hong Kong, Hong Kong Sar

Group Fitness instructor for BodyPump

Hong Kong

Group Fitness Instructor for Les Mills BodyAttack & BodyPump

Hong Kong Sar

Scrum Master for Online Production team within a SAFe Agile Model. Responsible for the deliver of multiple projects within a Programme Increment to deliver value and an end usable product for the customer. Working as a Servant Leader for a team of 11 and closely with the Release Train Engineer to ensure timelines are met as well as other teams to co-ordinate dependencies. A passionate Servant Leader to remove blockers and encourage growth within the team.

Hong Kong

A Business Analyst in the Online Production team I work with stakeholders in the Asia Pacific region to elicit requirements to enable it to be built on the Online Platform. - Understanding and eliciting business requirements amongst distributed stakeholders- Participating in workshops to help understand the customer’s requirement and presenting the work completed in regular showcases- Reviewing current system capabilities and completing gap analyses against end user requirements and assisting with the performance of User Acceptance Testing - Leading the change for the Agile Transformation through the APAC Online team- Redefining the Project Management and Scrum process within the APAC Online team

Melbourne, Australia

A Senior Business Analyst in the Software Delivery team I work closely with the Software Directory to be able to foster a positive & cohesive working environment for the Business Analyst team. I work to assist them to bring about a transformation from Waterfall delivery to Agile Delivery methodology.

Melbourne, Australia

As a Business Analyst working with software development and improvement of the FlightPro® Program.Main responsibilities include:* Eliciting requirements with the Field Service Representatives to obtain specifications for the program* Completing Business Requirements Specification & System Requirements Specification documents* Supporting the testing and development team

Wantirna, Victoria, Australia

Nunawading, Victoria, Australia

Melbourne Cbd

Group Fitness Instructor for Les Mills BODYATTACK® and Les Mills BODYPUMP®

Melbourne, Australia

A Business Analyst in the Technology Services Digital Correspondence team, I work closely with the business and Business Technology to elicit relevant information used to define requirements, products and processes, and assist in the delivery of projects across General Insurance, Banking and Life with high change impact, supporting the Digital Delivery of information from the company to the customer.Furthermore, a DocuSign custodian for Suncorp, working with internal customers to introduce DocuSign and supporting them with any issues or queries about the application. Key Accountabilities:• Understanding and documenting business requirements• Facilitating workshops and documenting outcomes• Business process modelling and documentation• Reviewing current system capabilities and completing a gap analyses against end user requirements• Working independently with the business to define concepts and under direction of project managers• Successfully engaging in multiple initiatives simultaneously• Tracking and managing system and process issues• Assisting with the performance of User Acceptance Testing• Analysing project enhancements and change requests• Providing feedback to the project group to ensure continuous improvement• Describing and communicating the value of a project in terms of both its benefits and costs in terms used by the business that will effectively obtain leadership understanding, support and approval

Melbourne, Australia

An Iteration Manager in the Technology & Data Labs stream, accountable for the delivery of the Document & Notices stream of work of a major strategic program.Coordinating delivery across pricing streams, interacting with IT IMs and ensuring cross stream dependencies are understood and delivered.Key responsibilities:- Aligning Agile processes and improvements within the team- Prioritising removal of impediments and coaching the team to resolve them- Maintaining focus on customer value and outcomes and maximising flow- Leading a continuous improvement culture and reducing waste- Leading the team to achieve continuous delivery and to build quality plan- Assisting in the development, planning and delivery of a portfolio of work for the team- Ensure the team remains focused on priorities and aligned to strategy and roadmaps, and that backlog and release plans are maintained- Managing team capacity and demand with Product Owners and Delivery/Portfolio Managers- Supporting the team to communicate technical and quality priorities to the product owner(s) to ensure sufficient investment in the delivery capability.

Melbourne, Australia

Protect Business Analyst working Technology & Data Labs streamProjects Delivered include:- Apia Legacy Simplification Project- AA Insurance New Zealand Legacy Simplification Project- Corporate Partners New Zealand Legacy Simplification ProjectAs a Business Analyst, I assist the Docs & Notices team to self organise, adapt to change, improve their agile capability and ensure dependencies across teams are managed. My role also requires me to liaise with business stakeholders in order to understand, analyse and articulate needs and functional requirements for producing and delivering a notice. Key role & responsibilities include:• Liaising with Product Owners, Software Developers and Quality Analysts to understand and articulate requirements through constant communication• Facilitation and participation in medium to large project workshops• Organising requirements gathering workshops/sessions with the appropriate stakeholder(s) and writing user stories and associated acceptance criteria to capture requirements• Supporting Product Owners in identification of business benefit and value (tangible and intangible)• Communicating requirement dependencies, issues or risks, as identified through the analysis process• Assisting the team to self organise, adapt to change, improve their agile capability and ensure dependencies across teams are managed.• Work closely with User Experience Designers to understand and advise on how the requirements are implemented• Identifying opportunities to improve processes and practices within the team, department or organization• Mentoring/coaching junior BAs in the team and domain• Responsible for breakdown of features into user stories, facilitating prioritisation and backlog grooming with Product Owner(s)• Remove impediments and assist the team to self organise, maximise flow and deliver value to customers.• Create transparency and trust within the team and with stakeholders

Melbourne, Australia

To support Personal Insurance through high quality and timely essential communications, reinforcing the value and uniqueness of our brands, whilst complying with legislative requirements.To provide one single point of contact for the PI Brands and to:• Co-ordinate the fulfilment process of sending notices to customers• Maintain relationships with the project teams, business and suppliers• Provide internal customer service enabling the business areas to concentrate on respective core function.• Adding value through innovation and continuous improvementCurrently am responsible for Shannons & Compulsory Third Party Insurance & Personal Insurance Claims notices

Melbourne, Victoria, Australia

Skills development & training secondment in Brisbane for 8 weeks.Training and maintaining relationship in Bangalore, IndiaTravel to Bangalore, India, to assist training.Subject Matter Expert for Apia BrandBeing central point of communication between onshore & offshore team

Melbourne, Victoria, Australia

Secondment as leader for the Melbourne Policy Administration teamLiaised with the Manager to arrange relevant documents & work to be completedLeading the team and monitoring results

Chadstone, Victoria, Australia

Box Hill, Victoria, Australia

Group Fitness Instructor for Les Mills BODYATTACK® at AquaLink Box Hill. BODYATTACK® is the sports-inspired cardio workout for building strength and stamina. This high-energy interval training class combines athletic aerobic movements with strength and stabilisation exercises.

Melbourne, Victoria, Australia

Assist in training in BrisbaneProject assistance workProcessing and completing report

Melbourne, Victoria, Australia

Senior Support OfficerCentral point of referral for consultantsTaking escalated callsTaking calls and processing requests from inbound calls

Melbourne, Victoria, Australia

Education record

Education record