Vice President, Automotive Services
Current- Responsible for Automotive Services including all aspects of providing roadside assistance to AAA members. Provide leadership to Automotive Services team including Club-owned Fleet, Call Center, Independent roadside.
- Coordinates strategy and tactics to consistently improve member satisfaction with roadside assistance.
- Provide direction and leadership to Call Center operations and execute best in class service.
- Oversee Club-Owned Fleet Operations, including long range planning for growth and expansion.
- Executive oversight of DEIB and ESG strategy, and culture. Executive sponsor Veterans Group.
- Board of Director role for Joint Venture, Northwest Battery Service.