•Contracted with the National Institutes of Health (NIH) to deliver essential business services, ensuring smooth operational workflows. •Assisted vendors in submitting invoices through the Invoice Processing Platform (IPP), facilitating timely payments via the US Treasury. •Engaged with various Oracle software applications, including: Electronic Business Systems (EBS): Streamlined processes and enhanced security for effective management of business activities within the NIH. Tool for Oracle Application Developers (TOAD): Managed relational and non-relational databases using SQL, providing support for database developers, administrators, and data analysts. •Leveraged ServiceNow to address vendor invoicing issues and automate enterprise processes, resulting in improved operational efficiency.

•Engaged with the National Institutes of Health (NIH) to provide vital business services that facilitate efficient operational workflows.•Collaborated on NIH projects, contributing to the creation of business documents utilized for high-level informational reports.•Analyzed large datasets, producing visually engaging tables and graphs that enhanced data understanding and informed decision-making.•Synthesized complex data to uncover patterns and trends, delivering clear insights that bolstered the organization’s grasp of critical information.•Trained in the collection, validation, and documentation of various system information and requirements.•Conducted comprehensive evaluations and verification of system capabilities.•Served as the liaison between end-users and software developers.•Facilitated meetings and presentations to share insights and findings.•Collaborated closely with clients, technicians, and management staff.•Performed user acceptance testing to ensure system functionality meets requirements.

•Provided technical customer service support through phone and email, assisting both technical and non-technical end users.•Managed complex support tickets using Insight and Agent Workspace, ensuring precision and thoroughness.•Conducted outbound calls to clients to troubleshoot and resolve software and hardware issues, delivering first-level solutions and escalating more complex cases as needed.•Prioritized workloads effectively, balancing multiple tasks and deadlines while upholding high service standards.•Collaborated seamlessly with team members and clients, ensuring clear communication and timely resolution of issues.•Documented processes and solutions for future reference, enhancing team knowledge and operational efficiency.•Utilized strong time management skills to maximize productivity and achieve support targets.

•Delivered outstanding customer service by actively listening to customers’ needs and helping them identify and select the right products.•Provided personalized product recommendations, guiding customers to make informed purchasing decisions.•Invested personal time to acquire in-depth knowledge of product offerings and features, enhancing the overall customer experience.•Managed inventory and restocked shelves in the electronics department to ensure product availability and maintain an organized shopping environment.•Supported the Fulfillment Center by processing online orders and preparing shipments, contributing to efficient order fulfillment.

• Assisted customers in selecting products, providing a positive and engaging shopping experience.•Drove sales through customer engagement, suggestive selling, and sharing in-depth product knowledge.•Greeted and welcomed customers warmly, ensuring a friendly atmosphere upon their arrival.•Responded promptly to customer inquiries, providing outstanding service.•Managed financial transactions accurately, processing payments through checks, cash, and various credit and debit cards.•Alerted management to potential security issues, ensuring a safe shopping environment.•Assisted with inventory management, including receiving and stocking merchandise to maintain product availability.•Provided excellent food preparation, ensuring quality and safety in food and beverage service.•Maintained cleanliness in the store, kitchen, and dining areas, fostering a welcoming environment for customers and staff.•Monitored and restocked inventory to ensure availability and organization throughout the store.

•Provided exceptional hospitality by delivering attentive and personalized service, ensuring a memorable guest experience throughout the restaurant.•Greeted all guests promptly upon arrival and departure, thanking them and inviting them to return.•Seated guests appropriately and presented them with menus, managing seating arrangements to balance server workloads.•Updated the floor chart regularly during shifts to track table assignments and rotations.•Maintained cleanliness of menus, ensuring they were clean and presentable throughout the shift.•Monitored tables to note their status—dirty, clean, or occupied—ensuring efficient turnover.•Kept the front door area tidy, ensuring that brass fixtures and windows were free of fingerprints and smudges.•Stocked the Host Area with take-away menus, toothpicks, business cards, and other essential items.•Assisted servers by refilling beverages, processing payments, and delivering food to tables.•Helped reset and bus tables, ensuring a smooth dining experience for incoming guests.•Alerted management promptly to any guest dissatisfaction, addressing concerns to maintain service quality.•Maintained a composed, professional demeanor at all times, contributing to a positive restaurant atmosphere.

•Greeted guests warmly upon arrival and managed the waiting list as needed.•Provided menus to guests and addressed any initial inquiries.•Seated guests at tables or in waiting areas, ensuring comfort.•Assigned guests to preferred tables while maintaining table rotation for balanced service among servers.•Engaged with guests to ensure their satisfaction with food and service.•Addressed and resolved complaints, ensuring a positive dining experience.•Answered phone calls, took reservations, and provided information as needed.•Demonstrated thorough knowledge of the menu, enhancing guest interactions.•Assisted in various restaurant positions as required, supporting overall operations.•Delivered outstanding customer service, contributing to a welcoming atmosphere throughout the restaurant.•Managed the lobby experience by coordinating seating arrangements and ensuring guest comfort during wait times.

•Assisted customers in selecting products, ensuring a positive shopping experience.•Drove sales through active customer engagement, suggestive selling, and sharing product knowledge.•Greeted and welcomed customers warmly, creating a friendly atmosphere.•Responded promptly to customer inquiries, providing outstanding service.•Managed financial transactions accurately, processing payments through checks, cash, and various credit and debit cards.•Alerted management to potential security issues, ensuring a safe shopping environment.•Assisted with inventory management, including receiving and stocking merchandise to maintain product availability.