• Cultivated product-centric relationships with Fortune 500 customers, including CVS, Dillard’s, UPS, Honda, and Lockheed Martin to build effective long-term roadmaps.• Established the product vision of Storix's SaaS offerings based on customer needs and market demands, transforming a legacy backup product into a core infrastructure component for enterprise data centers.• Developed specifications, negotiated & defined scopes, and partnered with our design & engineering teams to deliver needed capabilities to our customers.• Collaborated closely with engineering, production, marketing, and sales teams on developing, QA, and releasing products while balancing resources to ensure success for the entire organization.• Stabilized revenue streams and increased customer retention from 60% to over 90% by shifting the licensing to a more predictable SaaS model.• Modernized development methodologies, transitioning from waterfall to Agile approaches using Scrum and Kanban, improving product delivery cycles, and reducing product backlogs. Directly responsible for overseeing 56 separate software releases and feature updates.• Worked with sales, marketing, and finance to set a strategic pricing structure that focused on retention and new customer acquisitions.• As Head of Product and SME, I spoke at multiple technical conferences for IBM, Red Hat, and Oracle, providing both strategic and in-depth technical presentations to analysts, customers, and the media.

• Managed all aspects of the Software Development Lifecycle (SDLC) from implementing build tools and automated testing to overseeing the release schedules, ensuring adherence to the best Quality Assurance (QA) practices.• Key contributor across various stages of the SDLC, including research, design, development, testing, and deployment.• Streamlined software support processes, managed staff schedules for optimal service, and ensured seamless 24/7 after-hours on-call assistance.• Technical pre-sales support as well as conference speaker. As an SME, I provided live demos both remote and on-site to enterprise customers.

• Delivered multi-tier software support to an enterprise customer base, showcasing strong troubleshooting and customer service capabilities.• Developed the web-based interface for the software (front and back end), demonstrating proficiency in UI/UX development.• Contributed to the development of the software application on multiple platforms, including porting the software to Linux on IBM Power (PPC & PPC64) and Solaris (SPARC & X86).

• Supervised a team of 9 graphic artists in creating content for ticket purchasing software, demonstrating effective leadership and team management skills.• Established production workflow, quality assurance, and archival procedures, ensuring efficient operations and high-quality deliverables.• Hired team members, onboarding, and administered performance reviews.• Published weekly production reports and maintained cost-analysis reporting for management.

Attended Defense Information School (DINFOS) before reporting aboard the USS Fort McHenry.