Dennis Lokkers Email & Phone Number

Toronto, Canada Area

Technical lead on the demand side offerings

Toronto, Ontario, Canada

Management of the Engineering departmentManaging teams in Toronto and Montreal

Toronto, Canada Area

Automation of testing processImplemented regression suite and simulation toolsImplemented new testing processes

Orangeville, On

Implemented an online planning tool for Wicked Media.Timezone and daylight saving time should be transparent for users across the globe. All information viewable in their own timezone.Different types of users (freelancers,managers,etc), build-in messaging system and possibilities for repeated scheduling (i.e. every Saturday).Website implementation in PHP, database in MySQL.

Ijmuiden, The Netherlands

Call intake by phone, e-mail and intranet for users in the UK.Logging calls in HP ServiceDesk 4.5, assigning priority and where necessary dispatch the call to one of the resolving teams.IT organization modeled after ITIL best practices.Assisted in the training of new agentsDesigned a statistical model to measure agent performance which is currently implemented

Delft, The Netherlands

IT support for various companies.Contact by mail and phone, support with Teamviewer and Citrix

Amsterdam, The Netherlands

Call intake by phone, mail and in person.Solve calls remotely or on site, where necessary dispatch call to specialist.Registering new users in the system, setting them up with AD account, appropriate network access and mail address.Basic active directory management: creating new users, creating new access groups, etc.

Amsterdam, The Netherlands

Research the possibilities of automated sentiment analysis.Exploring different feature sets to classify Dutch postings on their expressed sentiments.Conducted research on the effect of the subject of the text in regards to training and accuracy.Developed text classification tool using Perl.Increased average accuracy of classification from 50% to 75%.Part of my Technical Artificial Intelligence Master thesis.

On site IT support for head office of school board and two connected schools.Main IT contact for one of the schools.Supported migration to new centralized IT infrastructureManaged software packaging and distribution during migration.Packaged over 100 software titles using Altiris.

Bartending in the Amsterdam ArenA, catering during concerts and big events.Last months spent managing a catering bar in the Amsterdam ArenA.

Master, Technical Artificial Intelligence

Experience implementing neural networks, multi-agent systems and evolutionary systems. Solidified analytical skills through research.

Bachelor, Computer Science

Experience in object oriented programming using languages such as Java, C++ and Prolog Strong understanding of software engineering.