Donald Lossing Email & Phone Number

Lakeland, Florida, United States

Managed, motivated, and mentored a variety of personnel involved in the installation and service of residential solar projects in performing operations according to sound operating principles and company policies and procedures.Evaluated and managed the resources and processes required for the successful completion of a high volume of residential solar projects.Anticipated and determined potential causes for delay in the construction process and took the appropriate and necessary actions to minimize any foreseeable construction delay.Reported promptly to department managers and production planning department when delays occurred, estimated time of delay, and when operations would be resumed.Ensured compliance with all OSHA and Company Safety policies and procedures.Maintained departmental and operational compliance.Enforced best practices and standard operating procedures.Studied operational costs to determine where cost standards were not met and applied corrective measures necessary to reach cost objectives.Worked closely with senior management personnel to provide accurate installation forecasts and branch performance reporting.Applied company employee relations policies in all dealings with company employees.Interviewed and hired qualified applicants for departmental jobs and conducted probationary and annual employee performance reviews as applicable.Demonstrated accuracy and detail in relaying and maintaining project information.Motivated all operations personnel to strive for continuous improvement in the areas of Operational Safety, Quality, Customer Service, and Productivity.Proficient in the proper use of computer-based software programs and mobile applications such as the Microsoft Office and Google Office family of products.Acquired proficient skills in use of the Zoho CRM application.Performed other managerial/operational support duties/responsibilities as deemed necessary for business continuity.

Lakeland, Florida, United States

Managed roofing installation projects throughout the State of Florida.Developed a working knowledge of the processes and procedures involved with the installation of architectural shingle and metal roofing options.Positioned as point-of-contact for various issues and new projects.Maintained constant communication with managers, staff, and vendors to ensure proper operations of the company.Developed, implemented, and maintained quality assurance protocols.Increased the efficiency of existing processes and procedures to enhance the company’s internal capacity.Ensure that operational activities remain on time and within budget.Track staffing requirements, hiring new employees as needed.Proposed and implemented adequate solutions to reinforce and optimize process and control within Operations.Collaborated with installation teams and subcontractors to define functional requirements.Promoted continued efficiency in administrative and installation processes through active employee dialogue and engagement.Familiarity with using a number of business-related software applications from platforms and websites such as Arrivy Operations Cloud™ with Integrated Mobile Fleet Tracking, Slack Workspace Team Communication Mobile and Desktop Applications, Jira Software, Roofr Roofing Software, Microsoft Office and Google Workspace applications.

Lakeland, Florida, United States

Remotely managed and mentored Suntuity Warehouse Managers across the nation according to sound operating principles and company policies and procedures.Conducted random audits of reported warehouse inventories.Acted as liaison between Suntuity Warehouse Managers and Corporate HQ management staff.Queried each respective warehouse regarding daily activities and provided feedback on noted inefficiencies.Obtained entry-level familiarity with Oracle Netsuite Inventory Management software.Prioritized inventory-related discrepancies based on issue severity and provided guidance and allocation of work to warehouse staff to ensure expedience in issue resolution.Evaluated and managed the personnel, material resources, and ordering processes required to support a high volume of residential solar projects across the nation.Communicated monthly material requirements to the Sr. National Inventory and Procurement Manager.Analyzed individual warehouse performance data to ensure optimal performance.Motivated all warehouse personnel to strive for continuous improvement in the areas of Operational Safety and Productivity.Proficient in the proper use of computer-based software programs and mobile applications such as the Microsoft Office and Google Office family of products.Acquired proficient skills in use of the QuickBase CRM and Fishbowl Inventory Management software applications.

Lakeland, Florida, United States

Kept documentation and records accurate and up to date with latest data to prevent errors in processing or delivery.Evaluated incoming shipments for quality issues and processed unacceptable materials for return.Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.Conducted research to address shipping errors and packaging mistakes.Kept corporate departments and customers updated on critical shipments.Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.Managed over $1.000.000 in inventory and one employee in ten thousand square-foot warehouse.Conducted inventory audits with 98% accuracy following company procedures.Handled day-to-day shipping and receiving overseeing on-hand solar component inventory valued in millions of dollars.

Lakeland, Florida Area

Assisted in organizing and overseeing assignments to drive operational excellence.Encouraged departmental employees to present positive, exemplary image to customers.Maintained professional demeanor by staying calm when addressing unhappy or angry customers.Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.Reduced workflow inconsistencies by recruiting and hiring capable staff members.Evaluated employee performance and conveyed constructive feedback to improve skills.Established team priorities, maintained schedules and monitored performance.Identified and communicated customer needs to supply chain capacity and quality teams.Supervised staff of one person by implementing company policies, protocols, work rules and disciplinary action.Maintained effective customer service by responding to service requests quickly to increase QoS objectives.Trained numerous less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.Met with customers to discuss service needs and offer available solutions.Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.Trained and developed personnel to improve safety, employee relations and resolve customer-facing issues.Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.Defined clear targets and objectives and communicated to other team members.Communicated best practices among on-site and external personnel to align efforts and goals.Recruited and developed employees for Installation, Permitting, and Administrative departments.Maintained schedule and log of service calls accurately detailing results.Led team of up to six service technicians in field activities.

Lakeland, Florida, United States

Maintained schedule of up to ten service calls per week.Led team of up to two service technicians in field activities.Spearheaded process improvement initiatives to reduce service costs.Defined clear targets and objectives and communicated to other team members.Communicated best practices among on-site and external personnel to align efforts and goals.Established team priorities, maintained schedules and monitored performance.Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.Encouraged departmental employees to present positive, exemplary image to customers.Maintained professional demeanor by staying calm when addressing unhappy or angry customers.Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.Identified and communicated customer needs to supply chain capacity and quality teams.Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.Assisted in organizing and overseeing assignments to drive operational excellence.Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.Improved staffing during busy periods by creating employee schedules and monitoring call-outs.Supervised site investigations, reported issues and escalated those that required further assistance.Evaluated employee performance and conveyed constructive feedback to improve skills.

Avon Park, Florida, United States

Performed routine data entry or document management.Updated operational records or licensing information using computer terminals.Created documents with applicant information and verified data against AHJ database information.Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.Microsoft Excel and Project experience preferredExperience in Microsoft and Google applications as well as in use of Quickbase, OpenSolar, and SunBase Data content-management software applicationsSolid supervisory skills with ability to motivate staff and create positive team-oriented work environmentAbility to manage and supervise staff in busy, multi-shift, customer service and cash handling operationExcellent understanding of cash handling and applicable controlsDemonstrated written communication skills to prepare concise, logical, grammatically correct analytical reports, correspondence, operating procedures and job descriptionsWrote, reviewed and submitted five or more reports per week for department records.Informed customers by mail or telephone of additional steps needed to obtain permits.Maintained calendar of events and logged updated permit information to database for numerous, simultaneous installation projects.Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.Stayed up to date on Florida laws and licensing requirements to complete accurate and efficient permitting related documents.

Dunedin, Florida Area

Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.Utilized spreadsheets to track, manipulate, interpret and communicate data.Assisted in continuous improvement activities while developing and maintaining resulting documents.Managed file archival and information retrievals.Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.Worked with internal team members to remedy issues with preemptive solutions.Maintained organized and efficient document flows by using excellent planning and multitasking skills.Identified areas of weakness and recommended or implemented process improvements.Reviewed document management protocols and user activities against internal records policies and document management standards.Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.Prepared documents for projects in accordance with project manager, team or client specifications.Converted documents from one application to another.Responded to requests for information from public, other municipalities or state and federal legislative offices.Researched information in municipal archives upon request of public officials or private citizens.Stayed up-to-date on Florida laws and licensing requirements to complete accurate and efficient reviews.Updated documents such as municipal codes and city charters.Performed routine data entry or document management.Updated operational records or licensing information using computer terminals.Informed customers by mail or telephone of additional steps needed to obtain licenses.

Lakeland, Florida Area

Began career in residential solar installation at American Solar Energy, LLC in 05/2009 as Administrative Assistant to State-Certified Solar Contractor until 06/2010 returning as General Manager in 03/2012.Drove year-over-year business growth while leading operations, strategic vision and long-range planning.Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.Enhanced and redefined organizational structure to maintain competitive edge across territories.Directed initiatives to improve work environment, company culture or overall business strategy.Formulated processes to reduce downtime and financial loss.Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.Spearheaded department training to enhance employee performance and boost employee productivity.Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.Identified procedure or process changes required to improve performance and productivity.Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.Identified and resolved unauthorized, unsafe or ineffective practices.Evaluated suppliers to maintain cost controls and improve operations.Developed systems to track and log work issues.Increased profit by streamlining operations.Advanced productivity KPIs to achieve key business goals and objectives.Led improvement initiatives to advance operational efficiencies and increase revenue.Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.Scheduled meetings with supervisors to identify business obstacles, establish financial goals and tailor products to individual markets.

Lakeland, Florida

Enrolled in vocational education services procured through the Employ Florida Marketplace under the Workforce Investment Act program.Certification Course in Computer Network Security for which degree was not obtained due to incomplete practicum final course.

Lakeland, Florida

Answered incoming phone calls from prospective clients.Kept customer records updated accurately in CRM.Obtained final inspections on permits for solar thermal hot water installation projects.Notarized new project construction documents in presence of client.Regularly updated and added content to company website. Drafted organizational documents and sales literature using Microsoft Office Suite of products.Performed other miscellaneous clerical duties as requested by management personnel.

Lakeland, Florida Area

Scanned parcels out for delivery to customers.Planned the daily delivery route according to daily parcel delivery and pickup requirements. Delivered parcels to customer base within a designated and predefined territory. Required to perform daily package retrieval from various retail outlets within assigned territory.Returned all undeliverable parcels and newly acquired parcels collected from retail locations to Dispatch Facility at the end of each day for routing to next destination or for subsequent reattempt at delivery.