David Puckett Email and Phone Number

- Director - Customer Support, Covetrus, Inc. (fka Henry Schein Veterinary Solutions). Engaged to improve the Support department and establish a foundation to work from in preparation for merging with Henry Schein Animal Health (Dublin, OH) and Vets First Choice (Portland, ME). Covetrus, Inc. (NASDAQ: CVET), formed February, 2019.- Vice President – Integration, Support & Services, TAIT Towers Manufacturing, LLC. Charter was to build-out a comprehensive Support & Services (Training, Implementation and Consulting) group to support the Permanent Installation (PI) facilities and Touring Shows for this preeminent Staging, Theater and Rock Production company, globally. Turned group around from a loss-leader to returning 40% EBITDA in 2016.- Customer Advocate, McKesson Pharmacy Systems & Automation (MPSA) in Livonia, MI and Atlanta, GA – Primary focus was Support, Consulting and Product Development functions to integrate applications from five acquired companies to the Pharmacy Systems portfolio, and achieve Best in Class certification (achieved March, 2015). Included hardware repair and maintenance operations for over 18,000 customers (desktops, servers, credit card readers, signature pads and associated sub-assemblies and equipment).- Executive Vice President, Revenue Cycle & Scheduling Solutions, for QuadraMed, a division of the Harris Operating Group within Constellation Software (Toronto, Ontario - TSE: CSU). Led turn-around operations and exceeded financial targets while acquiring new clients. Led operation to drive customer loyalty and ensure 40% EBITA target met, as well at 5% YoY organic growth. Improved sales and mended relationships at both the Saudi Arabian National Guard Health Affairs (Riyadh) and King Fahd University Hospital (Dammam/Al Khobar) strained by legacy product issues.

- Led the product development and delivery teams for the Oil & Gas, Energy, Environmental/EH&S, Design & Supply Chain, Security and Global Insight products (350+ products in the overall portfolio), responsible for more than $1.6B in revenue.- Managed highly innovative projects and game-changing applications development that enabled Critical Information & Insight to any company engaging in a multi-billion-dollar decisions.- Led and managed 312 developers and QA resources in 21 countries and 17 time zones. Included off-shored development centers in Gdansk, Kiev and Bangalore, Hyderabad and Chennai, India.- Led the IT Compliance and M&A groups (conducting ~8 large acquisitions per year).- Seconded to other groups within IT and around IHS to assist with general business issues and managing rapid growth from both M&A and organic growth.

- Integrated, restructured, and led a new IS operations team derived from acquired U.S. and Canadian companies to increase standardization and reduce operational costs by $4M.- Planned, developed, and delivered effective telecom, system / network administration, and help desk services for all North American operations, to meet CoBit and ITIL compliance; reduced “trouble tickets” at help desk from 2.2 contacts / month per employee to 1.5.- Matrix-manage projects and initiatives to prepare migration of 22 disparate data centers to a new centralized SAP facility, projected to reduce operating expenses $11.2M in fiscal 2008.- Negotiate with Executive team to refine capital venture initiatives; ensuring executed IS projects produced the highest ROI and / or cost reductions.

- Created and added two new lines of business to expand Sage’s presence in the mid-tier on-premises and SaaS markets.- Received public recognition by company for delivering an additional $15M in annual revenue with marginal divisional cost increase in first year of operation.- Built sales channel from top-performing partners to secure 225 partners in the US and Canada.- Collaborated with Legal, Finance, and International Tax Departments to ensure all corporate governance, inter-company arms-length dealings, and tax mitigation structure were honored.

- Directed all facets of customer support / service and professional services for mid-market ERP products; helped grow PSG / Consulting revenues / year while achieving customer satisfaction scores of +87% across all products.- Formed and led initial Applications, and Technical / Development Support (SDK) operations for MAS500 (fka Acuity) under SSPA and SCP guidelines in North America to achieve world-class recognition in 2000. - Collaborated with all company aspects to build the MAS500 business and return over 22% operating income year-on-year.- Liaised with Product Development/Engineering teams to reduce product defects by over 15% with each release.- Regularly visited global Sage operating companies to achieve SCP/world-class certification within one year of assignment.