Deborah Savin Email & Phone Number

Bossier City, La, Us

Bossier City, La, Us

Bossier City, Louisiana, United States

United Kingdom

The role of an executive administrative assistant is to ensure an efficient and well-run office. I led up to a 5-person admin team that support the USAF equivalent of a CEO, VP and Director of Operations. I liaise between executive leadership and the general public, up to 16,800+ personnel and all other internal departments keeping communications consistent and clear while cultivating community relations. I track the office supply budget, manage purchasing and vendor sourcing for all office supplies. ➟ I manage leaders’ calendars and plan all travel with attention to balancing calendar appointments with itinerary needs. I submit travel and expense documentation and process an average of $15K in monthly travel expense reports. ➟ With an eye for detail, I serve as the communication focal point in the office. I prepare, proofread and route incoming/outgoing correspondence, mail, email and memos. Staff receive clear communication on priorities and expectations.➟ I like to leverage technology in order to be more efficient and accurate. I created an automated continuity tool that provided a single point of contact (POC), increased efficiency 50%+ and ensured time-sensitive tasks were finished 99%+ on-time. ➟ When complaints or issues arise from the community, I represent the executive USAF leadership and provide resolution to conflicts. I receive, screen and route phone calls to assess, prioritize and present media requests.➟ I collaborate with other departments to plan and manage events of varying scope and scale, to include VIP visits such as the President of the United States. I always prepare leadership for upcoming visits.

Colorado Springs, Colorado Area

As an accounts payable and payroll technician for up to 22 employees, I supported accounting and financial reporting through double-entry accrual accounting, ledger maintenance and journal entries. I was cross-trained to support all departments and balance workload. Every month, I supported procurement costs of $100K via government purchase cards (GPC). ➟ I maintained 100% accuracy on the reconciliation of 15 accounts. I regularly audited, verified and reviewed financial documents to determine accuracy and resolved any accounts payable issues.➟ I prepared monthly, quarterly and annual reports after compiling financial data. These reports were used by executive leadership to make decisions on fund allocation.➟ I identified an opportunity to transform funds accountability. Within 30 days, I improved accuracy from 80% to 100% and saved 2 days in the reconciliation process by eliminating multiple spreadsheets and creating a single point of funds management system.

Colorado Springs, Colorado

I oversaw central scheduling for 8 physical therapy clinics that supported 30+ providers and treated an average of 300+ patients daily in locations throughout Colorado Springs and Denver. I traveled among all 8 locations to support administrative operations to include medical referral transcription and scheduling new and recurring patient appointments both by phone and in person.➟ To improve patient experience and support, I created standardized forms and documents that were utilized at all 8 locations. As a result, recordkeeping functions were consistent and enabled the administrative team to travel seamlessly between locations.➟ I provided appointment reminder calls to patients, verified insurance data, protected confidential patient health, personal and financial data in accordance with HIPAA and Privacy Act rules.➟ I ran financial reports for all 8 offices after processing payments, reconciling daily/weekly receipts and preparing deposits. I researched disputed charges and balanced cash drawers.

Colorado Springs, Colorado, United States

I was responsible for a smooth operation both internally and externally. I supervised front desk and administrative support personnel, managed all administrative functions for the Executive Director, managed office operations and directed the daily financial reconciliation for 250 residents of the community. I was the face of the office and greeted all visitors and managed a complex calendar of events, including the Executive Director’s daily schedule and 5 other division calendars to deconflict any schedule issues. I even taught lessons in fitness and art!➟ Overseeing HR for the team, I provided training, coaching, counseling and discipline, tracked performance reviews and managed employee leave and compensation programs.➟ As the office information keeper, I compiled data and prepared complex spreadsheets, graphs and reports. I was responsible for logging and distributing mail, monitoring stock levels and ordering office supplies. I planned, organized and scheduled all meetings, took meeting minutes and distributed them to appropriate departments.➟ I built positive, professional and trusted relationships with customers and residents and managed 250 confidential resident files with discretion. I created standardized file labeling and storage standards for both electronic and paper records. ➟ I reduced reconciliation time by 50%+ by creating an Excel spreadsheet to track expenses. I processed payments and reconciled fiscal logs.

Colorado Springs, Colorado Area

I provided administrative, receptionist, customer and financial support for a diverse array of companies and clientele for both short-term and long-term assignments.

Colorado Springs, Colorado Area

Performed a variety of clerical duties to include ordering office supplies, logging/distributing mail, scanning documents, arranging travel, managing office calendar, transferring calls and greeting visitors Planed and performed complex office automation duties requiring different approaches and methods from one assignment and/or program to anotherUtilized Quick Books daily to enter bills and checks and research invoicesDeveloped, implemented, and maintains first ever filing system for the officeExecuted office automation functions such as storing and retrieving electronic documents or files, entering and using electronic mail and information systemsUsed, manipulated, and created various types of Microsoft Office documentsDeveloped methods and procedures for the office function and identify and solve problems in existing methods or proceduresReviewed employee timesheets for errors before submission

Colorado Springs, Colorado Area

Handled all inbound calls in relation to individuals/household eligibility determination, health plan selection and enrollments, renewals as well as eligibility and enrollment status, member information changes, and other business for particular member accountsAnswered questions related to the use of the Exchange Portal inclusive of screen navigation, account set up and password resetsFollowed all guidelines in compliance with security and privacy standards, inclusive of but not limited to FTI, PHI, and HIPAA standards. Maintained production standards

Colorado Springs, Colorado Area

Provided front desk and administrative support for large insurance company Greeted visitors, answered utilizing multi-line phone system, typed correspondence, sorted/distributed mailProcessed and formatted between 30-50 liability insurance certificates weekly for homeowner associationsExecuted and calculated 50 insurance certificate renewals weekly for homeowner associations and commercial businesses

Colorado Springs, Colorado Area

I started as a temporary employee through Add Staff before being offered a role as an office manager and moving to a Sales Account Manager role in 10/2012. As an office manager, I led up to a 6-person office administrative staff from 3/2011 to 10/2012. Once promoted to Sales Account Manager, I served as a Veterans Administration (VA) liaison on the Federal Strategic Sourcing Initiative (FSSI) for a $20M account. I supported 150+ GPC holders through processing payments and resolving issues.

Colorado Springs, Colorado Area

Supervised a staff of 6 personnel; provided billing support for over 1K customers worldwide; identified and resolved matters of concern on monthly/annual sales reports; conducted training for all new employees in customer service call centerProvided telephone support for management staff; funneling 20 -30 calls per day to the appropriate areasProcessed over 65-85 phone/electronic /e-mail/fax orders dailyMaintained accurate records for all shipping through shipping company; submits weekly reports to higher authorityResolved and researched customer complaints contributing to consistent customer satisfactionProvided oversight of call center operations to include but not limited to: monitoring call volume and making follow-up calls to customers whenever necessaryAssisted in work flow implementation and trainingProvided coaching, evaluation and suggestions for improvement to staff

Colorado Springs, Colorado Area

Balanced over $7K daily in currency, coin, and checks in cash drawers at the beginning and ends of shiftConducted daily cash counts in excess of over $100K with no errorsCalculated/processed over 80 daily transactions using computers to include deposits, retirement savings plan contributions, night deposits, mail deposits and telephone funds transfersResolved 10-15 discrepancies daily concerning customers' accounts in compliance with bank procedures.Communicated effectively orally and in writing with at customers

Colorado Springs, Colorado Area

I performed various administrative assignments for many clients. The assignments consisted of (but were not limited to) typing and proofreading correspondence, answering phones, greeting visitors, ordering lunches for office functions, light housekeeping, reviewing time and attendance records, filing office documents, scheduling meetings and ordering supplies

Colorado Springs, Colorado Area

Compiled information for transition assistance program (TAP); completed over 350 TAP binders.Formatted and proofread various pieces of correspondences for accuracyAssisted in planning and coordination of highly successful Job Fair for 450 attendees and 60 Employers/Recruiters Sept 2010; met with Peterson Club Catering Coordinator to create floor plan/assign employers

Misawa Ab Japan

Served as the NAF chief budget advisor on fiscal management matters and their activities using Generally Accepted Accounting Principles (GAAP);.developed, prepared and reviewed quarterly reports, expenditure budgets, income/expense budgets, and cash flow valued at over $2.5M for 12 operations managers; routinely used common budgetary methods, practices, procedures, regulations, policies, and processes to formulate, justify, and execute assigned budget in support of the mission, structure, goals, work processes, and programs of assigned activities/ organizations Identified trends, ensured all individual budgets supported realistic long range planning; executed over $1M annually and provided annual training for all managers and assistant managers; Efficiently maintained special budget programs; executed over $800K for quality of life programsReviewed subsidiary accounts for accuracy; served as unit funds manager; private organizations manager, cashier cage ManagerPerformed 20% of technical and clerical support work for Contracting Office to include: procurement, contract negotiation, administration and termination of contractsRecords custodian and records trainer of 6 employees for the resource management flight

Misawa Ab, Japan

Monitored activities of over 100 official/unofficial private organizations and unofficial activities; approved 150 fundraisers quarterly.Created tracking system for validation and processing over 15 fundraiser requests weekly saving 10 hours of processing time.As the liaison between food booth operations, emergency response team, public health office and festival coordinator, increased mission readiness by over 50% resulting in efficient festivals and open houses.Maintained SMW budget program; executed over $6K annually.Provided assistance to employees and supervisors pertaining to pay matters, benefits and a wide variety of other personnel actions resulting in a 20% reduction is employee complaints.Greeted countless visitors, answered incoming phone calls, reviewed and revised hundreds of pieces of incoming /outgoing correspondence, scheduled higher headquarters appointments for supervisor.Compiled, processed and reviewed $1M quarterly capital requirement budget.Served as interim budget advisor to division chief and other installation directorates on Nonappropriated Fund (NAF) fiscal management matters.Functional area records manager for 6 offices, provided oversight and training for over 6 technicians and 400 files to include the organization of electronic and paper records.

Misawa Ab, Japan

Provided direct administrative support daily for the Business Operations Flight Chief and 5 operations managers; served as budget technician to division chiefPlaned and performed complex office automation duties requiring different approaches and methods from one assignment and/or program to anotherMaintained commander’s calendar, scheduled/cancelled appts, drafted/reviewed and distributed correspondenceSupervised and trained clerical staff of 5 operations clerks; central point of contact for all administrative issuesCoordinated and conducted weekly training for over 30 employeesMaintained, processed and verified over 100 time and attendance reports for American and Japanese employees monthlyCompiled, reviewed and processed $1M annual capital requirements budget before executionElectronically processed all personnel actions relating to employee appointments, promotions, reassignments and terminations; reduced paper flow by 20%Functional area records manager of 12 offices, provided oversight and training for12 technicians and helped maintain accuracy for over 2000 records to include the organization of electronic and paper recordsExecuted office automation functions such as storing and retrieving electronic documents/files, entering and using electronic mail and information systems

Incirlik Ab, Turkey

Maintained supervisor’s calendar; scheduled appointments and engagements, prepared an average of 3-4 monthly travel arrangements and travel vouchers for American and Turkish fire fighters.Provided guidance to supervisors pertaining to matters of pay resulting in a low error pay adjustment rate.Created and managed Access database developed specifically for contracted Fire Department members; reduced reporting time by 100%.Compiled and processed over 20 fire incident inquiries and reports annually.Prepared, reviewed, and edited all correspondence for distribution.Functional area records manager for 8 offices, provided oversight and training for over 8 technicians and over 400 files to include the organization of electronic and paper records.

San Antonio, Texas Area

Directed daily operations for phone card reordering at distribution facility.Coordinator for over 200 convenience stores and shipping company for delivery of phone cards and merchandise.Maintained quality control of over 10K phone cards by checking for damages or printing errors; returned defected items for corrections at no cost to company; placed corrected items back into inventory for reshipment saving the company over $1K in revenue monthly.Developed collection process for claims for shipping company since program’s inception; collected over $2K in back revenue from shipping company.

Associate Of Arts - Aa, Business Administration And Management, General, 3.98

Office Management, Office Management And Supervision, Passing

Activities and Societies: Enlisted Spouses GroupMy area of study was Financial Management and Budget Appropriation

Accounting

Air Force Services Agency – Earned 60 credit hours Air Force Education and Training – Earned 20 credit hours; Earned 17 credit hours.