Doug Macdougall Email & Phone Number

Charlotte, Nc

Executed daily menu presentation and shared distinguished knowledge of certified Angus prime beef and other gourmet menu itemsProvided wine presentations and recommendations to a discerning clienteleRegularly achieved highest per-night sales averageMaintained detailed knowledge of menu items and ingredients to drive salesFine dining experience

Charlotte, North Carolina Area

• Trained new hires to give unparalleled service• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving issues• Provided an elevated customer experience to generate a loyal clientele• Skillfully promoted items on beverage lists and weekly restaurant specials• Displayed enthusiasm and knowledge about the restaurant's menu and products

Charlotte, Nc

• Led and directed team members (10) on effective methods, operations and procedures• Organized special events in the restaurant, including receptions, promotions and corporate luncheons• Calculated inventory and ordered appropriate supplies• Strategically developed effective marketing plans to increase sales and profits while managing costs• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional service

Concord, Nc

Multi-site Manager (3 locations),• Interviewed, hired/termed, trained and supervised staff of fifty• Supervised all in-house aspects of the restaurant, from cleanliness to food safety• Managed multiple areas of restaurant operations such as customer relations, vendors relations and inventory control• Developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits• Developed, implemented and managed business plan to promote profitable food and beverage sales• Exceeded sales targets by $32,043 over previous year• Specialized in training/motivating staff regarding responsibilities• Controlled the overall cash flow daily to meet the weekly expenditures• Estimated the daily food consumption and placed orders with suppliers accordingly• Ordered inventory and contacted vendors

Concord, Nc

Supervisor of 25Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within therestaurant.Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.Carefully interviewed, selected, trained and supervised staff.Interacted positively with customers while promoting restaurant facilities and services.Correctly calculated inventory and ordered appropriate supplies.Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.Maintained a safe working and guest environment to reduce the risk of injury and accidents.Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Concord, Nc

Supervisor of 10 employees/ SchedulingAudits/Payroll/Temp Logs/Requisitions paperworkStore orders/ Large sum cash handlingTrained new hires to perform cross-training exercises with experienced workers.Managed wide variety of customer service and administrative tasks.Recipient of multiple positive reviews acknowledging dedication to excellent customer service.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Transmitted claims for payment or further investigation. Organized and worked with detailed office or warehouse records, using computers to enter, access, search and retrieve data. Pay small claims.