Drew Alderman Email & Phone Number

Asheville, Nc, Us

Asheville, Nc, Us

Remote

Manage 800+ accountsClient onboarding, app configuration (initial and ongoing), and end user trainingServe as product expert on analytics and user interfaceClient relationship management utilizing Salesloft and SalesforceProactively monitor to identify opportunities for account expansionEngage in churn objectioning to try and salvage relationship and preserve revenue

Atlanta, Georgia, United States

Build and maintain relationships with 200+ accounts by monitoring customer health metrics to ensure each customer is receiving value from SingleOps through data-driven analysis. Collaborator & facilitator, working across the product, sales, support and implementation team to ensure the customer experience is top notch.Identify churn risks, mitigate churn, objection handling, escalating when necessary. Identify and facilitate expansion and upsell opportunities, including upsell contracting.Create strategies to increase value customers receive from SingleOps by driving adoption and creating “stickiness” to SingleOps’ offerings.Conduct engaging virtual live trainings and demos on SingleOps’ best practices and advanced features.Nurture client advocates for case studies and identify customers for participation in marketing campaigns.Softwares leveraged: Churnzero, Salesforce, PandaDoc, Zendesk, Google Suite, Loom, Gong

Atlanta, Georgia, United States

Project Manager cultivating open communication and leading onboarding of 20+ new clients simultaneously.Aligning with customer, creating project plans and providing appropriate support for implementation activities from project kick-off to go-live. Accomplished by leading live zoom training calls and on-site training.Identifying and documenting customer needs and critical success factors to best assist them in becoming more efficient utilizing SingleOps’ software and best practices.Communicating with an interdisciplinary team to expedite customer's time to value, to overcome barriers, and to continuously improve the customer experience.

Asheville, North Carolina, United States

Manage 500+ Public Water Systems in ten different counties in Western North Carolina.Perform site inspections, audits, and assessments of water systems in a highly visible position, meeting clients face to face. Actively managing 10 - 15+ projects concurrently.Organize and lead meetings on project sites and virtually, through Zoom and Microsoft TEAMs.Provide excellent customer service as a liaison between public water systems and the State of North Carolina.Track assistance efforts, site visits, and system audits through the online database management software used by NCDEQ (similar to CRM software).Seen as a trusted advisor, providing water system owners, operators, and consulting engineers technical solutions for water system problems.

Asheville, North Carolina, United States

Project management of large scale stream and wetland mitigation projects including proposals, permitting, construction oversight, budgeting, monitoring, and reporting Activities include: construction oversight, crew management, stream geomorphology survey data collection, wetland monitoring & delineation, data analysis using ArcGIS/ AutoCAD, invasive species management, benthic surveys, project reporting, budgeting, client interactionSupported an interdisciplinary team of consultants, architects, scientists, and engineers providing project coordination, data collection, & reporting to achieve the goal of on time, on budget projectsInvasive species monitoring, management, & reporting; held NC Pesticide Applicators LicenseGrant writing & development of Watershed Action Plans to guide watershed restoration efforts and implementation project plansStream and wetland delineations & associated 401/404 permittingPhase 1 ESA, baseline documentation, & natural resource InventoriesStormwater SCM/ BPM design, monitoring, and grant writingOwner and stakeholder outreach & long term relationship managementProject liaison w/ NCDEQ, EBCI, USFS, & Southern Appalachian Highlands Conservancy

Pinedale, Wyoming, United States

Customer liaison between boaters and Wyoming Game and Fish Department promoting the Drain, Clean, Dry initiative to keep Wyoming waters safe from aquatic invasive species including zebra and quagga mussels.Customer facing role meeting with boaters everyday.

Charlotte, North Carolina, United States

Server, food runner, and bartender. Offering excellent customer service in a fast paced upscale restaurant environment.

Charlotte, North Carolina, United States

Main goal was to conserve energy and improve processes at local waste water treatment facilities in Mecklenburg County, North Carolina.