· Coordinate requests and distribution of goods and services with an in-kind value.· Facilitate and ensure communication between national corporate partners and Make-A-Wish chapters.· Accurately record in-kind values of goods and services offered in Excel spreadsheets, organized by fiscal year.· File all communicationbetween chapter advancement team, chapters, and corporate partners properly for easy review.

- Compiled a comprehensive list of parts and SKUs along with pictures and common troubleshooting tips.- Trained newly on-boarded associates and guided through their work flow.- Answered questions in a help chat for associates with customers.

· Supported onboarding and development of talent; facilitated and scheduled team overview and agenda meetings.· Acted as a team point of contact on various industry guidelines such as HIPAA and pharmaceutical security procedures.· Resolved escalated customer issues with utmost guidance, care, and compassion.· Documented escalated adverse drug event cases with the senior research team.

· Delivered world-class service to internal and external customers; created, revised, and maintained consistency within sensitive patient data files.· Regularly assisted prescriber offices and pharmacies to resolve disputes regarding patient profiles, including different facilities’ varying records.· Audited internal statistics to identify trends or issues within the service history.· Evaluated vendor account information to assess ongoing issues and followed up with solutions.