With many years of experience in Information Technology, I have developed a well-rounded career in both the United States Navy and the private sector. Currently, I specialize as a Business Application Solution Architect, focusing on enterprise RFP Functional and Non-Functional Requirements, landscaping, and road mapping. My expertise also spans Service Management and Enterprise Change and Configuration Management. I have a proven track record of integrating new technologies into businesses, ensuring they meet both functional and non-functional requirements and are scalable across multiple divisions operating in their own markets. Enthusiastic and dedicated, I am always keen to take on new challenges and areas of responsibility.**Key Skills:**- BCS Practitioner in Enterprise and Solution Architecture- Business Applications- Enterprise RFP Management- Landscaping and Roadmapping- Service Management (IT & HR)- Enterprise Change and Configuration Management- Client Technology Solution Architecture- Client and Network Infrastructure Solutions- ITIL v3 (Incident, Change, Problem) CMDB**Professional Experience:****Business Application Solution Architect**- Specialized in Business Applications, focusing on enterprise RFP management, landscaping, and road mapping.- Certified as a BCS Practitioner in Enterprise and Solution Architecture, bringing a structured approach to solution design and implementation.**Service Management**- Managed and optimized IT service delivery processes to ensure high levels of customer satisfaction and operational efficiency.**Enterprise Change and Configuration Manager**- Oversaw enterprise-wide change and configuration management processes, ensuring compliance with ITIL standards and minimizing service disruptions.**Client Technology Solution Architect**- Designed and implemented client technology solutions, focusing on scalability, reliability, and security for enterprise environments.- Led the development and submission of enterprise RFPs, ensuring alignment with business objectives and technical requirements.**Additional Experience:**- Developed, deployed, and supported Client and Network Infrastructure Solutions for networks ranging from small 85-user setups to enterprise environments with over 15,000 clients.- Chaired the Scottish Cherwell User Group, fostering collaboration and knowledge sharing among peers.- Treasurer of Brechin Angling Club, demonstrating strong organizational and financial management skills.- Competed as a fly fisherman, showcasing dedication and competitive spirit.
Listed skills include Itil, It Service Management, Active Directory, Change Management, and 13 others.