David Mayeux Jr Email & Phone Number

Houston, Texas, United States

Designed and implemented all user workstation environments on Microsoft Windows on physical workstations and Virtual environments for end users including mobile and smart devices for iOS and Android devices. Provided Level three support for Helpdesk escalations for all end user issues. Maintained workstation images, monthly patches and custom third party application deployment catalog for Microsoft Windows using SCCM and Ivanti Endpoint Manager for over 4,000 endpoints. Managed and trained contractor staff for mergers and acquisitions group for migrating 2,000 users and endpoints to existing corporate workstation environment standards for workstations, mobile and smart devices, conference rooms and printers. Acted as an interface between the different IT Director groups when they require department level issues addressed and worked with external vendors for end user devices such as printers, workstations and smart devices. Maintained and updated print servers, Citrix application environment and application servers for end user facing interfaces.

Houston, Texas Area

• Managed staff consisting of four employees and five contractors that provided daily IT support to Gas, Power, Executive, Legal, Accounting, IT Development, Power Plant, Remote sales and HR groups. Provided 24hr on-call support to power trading desk.• Assisted in creating a COE (common operating environment) rules and documentation for Windows XP to Windows 7 x64 utilizing MDT/SCCM 2007/2012 deployment tools for 1600 machines. • Provided documentation and training to staff for support of a Citrix VDI platform with Citrix XenApp application delivery system supporting 400 external users.• Packaged Microsoft and third party software and patches for deployment to workstation environment with SCCM. Provided packaging and software via VMWare Thinapp and Citrix XenApp application deployment to desktops and XenServer environments.• Established ticket tracking system using HelpStar for 60 technicians including SLA rules, workflows and reporting systems for IT Director and CIO.• Provided support and scheduling with vendors for preventive maintenance on HVAC, closed loop water systems, Liebert PDU, and cable TV systems. Worked with sales vendors on purchase orders and pricing for IT equipment and worked with vendors to resolve problems with network and datafeed systems to traders.• Worked directly with the Server, Infrastructure and Application teams for support, deployment and training for technicians and users on cross group projects.

Houston, Texas Area

• Established workflow and planed migration of Windows 2000 to Windows XP for 700 desktops. Performed and maintained desktop images with latest updates and maintained asset database of equipment using Symantec Ghost.• Provided direction, documentation and training for members of the client services team that provided support for 2600 users. • Provided 3rd level Helpdesk support and acted as liaison to members of infrastructure support staff.

Houston, Texas Area

• Established workflow and plans for Windows NT to Windows 2000 migration of 120 machines.• Supported environment of 200 users and provided 1st through 3rd level support.

Master Of Information Systems, Information Technology

Bachelor Of Science In Information Technology, Information Technology