Dana Fletcher Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

San Francisco, Ca, Us

Senior Manager, Customer Success at Content Analytics, Inc. Manages Customer Success Account Managers to ensure customer satisfaction and achieve renewal/up-sell goals, while building processes to improve team performance and consistencies across the organization.Manages large-scale program rollouts and key projects across Brands, Retailers, Agencies and Services partners globally. Help to build strategic processes and project plans for key accounts. Work with clients on large scale feature and product enhancement requests as well as the overall vision, strategy and timeline communication.Manage key roadmap expansion projects with our Product Managers and Engineers to ensure new products meet client requirements and organization goals.Implements organizational management tools and process integration across the organization to ensure consistent and successful rollouts.Manage cross-functional relationships between the Client, Business Development, Client Success Account Managers and Product Managers.About Content Analytics, Inc:The Control Center for eCommerce: Content Analytics is the only end-to-end eCommerce solution combining analytics, content management and reporting all in one solution. We understand the complexity of eCommerce management, so we built our platform to simplify the process, with everything you need to manage your products, and ultimately, increase revenues. We're helping P&G, Levi's, Mattel, Samsung, Mondelez, L'Oreal and more stay at the forefront of eCommerce. Learn more at www.contentanalyticsinc.com

San Francisco, Ca, Us

Global Partner Account Manager at Content Analytics, Inc. Manage large scale Partnership operations and success with our Global Business Development team across Retailers, Agencies and Services Partners. Support our expansion into Global and Emerging eCommerce markets and additional Retailer Partnership and syndication efforts.Sell to Partner accounts helping bring new clients to the fold. Build relationships with key Partners to ensure stakeholders are aligned with our platform roadmap, and work with them to renew and up-sell for continued and expanded services. Help to build processes and training materials with our Partner accounts, work with them on feature and product enhancement requests while providing consistent first-class service.Manage key roadmap expansion projects with our Product Engineers to ensure new products meet the needs of our Partners and support the goals of our Business Development strategy.

San Francisco, Ca, Us

Account Sales, Client Account Manager & Project Manager for our National Accounts at Content Analytics, Inc. Closed multiple National Account Sales deals and helped bring new clients to the fold. Built partnerships with key accounts to ensure stakeholders were aligned with our platform roadmap, and worked with them to renew and up-sell for continued and expanded services. As the first Client Success Manager with the company, I helped build processes and training materials as our startup organization rapidly grew. Worked to ensure client success and first-class support structure across retailers, manufacturers and brands by leading on-boarding, training and support processes. Built relationships cross-functionally and communicated on a daily basis with our Product Engineers to ensure our platform was helpful for the end-user. I project managed multiple product expansions, large scale feature requests and platform improvements.

Key National Account Success and Operations Manager.About High Tide Consulting: High Tide Consulting is a world class eCommerce and retail consulting firm. High Tide was founded to assist suppliers and manufacturers with their partnership with large retailers. Whether you are a large brand needing to evolve from a pure brick and mortar business to the digital age or a small startup looking for new distribution with large retailers, High Tide has the answer for you.Our services include training and consulting on retail and eCommerce topics as well as white glove account representation for large retailers. High Tide is everything you need to succeed in multichannel retailing.(acquired by Content Analytics, Inc.)

Bentonville, Arkansas, Us

Managed Boys Toys, Musical Instruments, Games & Preschool Businesses at Walmart.com.« Developed a multimillion dollar business driving a 43% comp and 28% beat to plan« Increased sold sku count by 78%, managing over 25,000 sku’s« Managed over 200 vendor relationships, including Lego, Mattel and Hasbro« Led strategic vendor relationship management meetings across key vendors« Developed category strategies utilizing market and trend research« Directed Marketing and Site Experience strategies for Toys categories« Led key entertainment property launch programs throughout the year« Helped develop approach and UI of new algorithm tool as Pricing Team Lead« Interviewed, on-boarded and mentored team members

Bentonville, Arkansas, Us

Managed Boys Toys & Musical Instruments Categories for Walmart.com.« Drove a 32% comp and 12% beat to plan« Strengthened key vendor relationships by developing goal setting meetings, growing top 3 vendors in the department by 21% « Led the department in incremental co-op marketing and promotional funds, which beat plan by 112% and increased overall profitability« Increased sku count in the department by 47% « Managed cross-functional relationships with merchandise planning, marketing, site merchandising and pricing teams« Piloted key entertainment and product release strategies for Walmart.com« Initiated partnerships with the Women’s Empowerment Initiative and the Toys team, which helped to integrate three women owned businesses« Supported the Made in the USA initiative and grew key toys vendor by 40%« Supported college recruiting by speaking in panels and mentoring interns

Bentonville, Arkansas, Us

Home Decor Department Analyst.« Managed financials for the Clocks, Mirrors and Wall Art categories« Ran a 10% comp; beat sales, margin and inventory goals « Responsible for all pricing, markdowns and profitability for the category« Directed feature purchases and promotions with vendors« Led and advised the Home Division in multi-channel integration

Bentonville, Arkansas, Us

Home Decor Department- Window Decor Trainee.« Directed pricing, replenishment, planning and buying tactics for the Home Décor department by presenting strategies to executive management« Bought and managed feature programs for the Window Décor department« Created seasonal category analysis and strategy for Patio Cushions« Developed multi-channel strategies for the Décor department« Chosen as liaison for campus recruiting initiatives within Merchandising

Chair of the Student Advisory Board for the Terry J. Lundgren Center for Retailing

Bentonville, Arkansas, Us

« Developed the 2012-2014 incandescent legislation strategy for buying team

Menomonee Falls, Wisconsin, Us

Bentonville, Arkansas, Us

« Created the merchandising process calendar strategy for the Home Division