Tier 2 IT Support and Remote Support Computer Network AdministratorBackup and Storage AdministratorSoftware: Server 03, WinXP, Win7, Win10, Quickbooks, Teamviewer, Screen Connect, MOMSAT, iDrive.Hardware: HP Desktop, Netgear Switches

Assisted technician team in assembling and configuring workstations.Scheduled site surveys with customers to determine cabling and locations of equipment.Cabled customers location and setup router, modem and switch.Responsibilities included installing Win98/2000/XP/7, setting up network connectivity, printers, internet.Provided onsite troubleshooting of network connectivity, hardware and software.Configured and setup VPN Routers connecting customer remote locations.Researched and removed viruses.Configured and installed backups on servers, Software: Win98/2000/XP/7, Server NT/2003/8, Norton Antivirus, Malwarebytes,Tiny Term, Microsoft Office, Outlook, Symantec Backup Exe, Server Backup.Hardware: Multitech Routefinder,Linksys,Netgear,Dot Matrix, Hplaser jet,APC Backup UPS,HP SCSI Backup,adaptec adapters,tp-link access point,

Assisted technician team in assembling and configuring full tower servers.Responsibilities included Installing Unix,configured user profiles,printers and installing billing software.Scheduled site surveys with customers to determine cabling and locations of equipment.Cabled customers location using RS232, soidering terminated ends that connected to concentrator boxes, enabling printers,dummy terminals and modems.Assisted technician team in assembling and configuring workstation.Responsibilities included installing windows 95/98, installing of billing software.Cabled customers location with CAT-5 using punch down tool and other related tools.Create a database that maintained customer information using Act Software.Assisted technician team that supported 600 plus customers with live phone support.Performed onsite troubleshooting of software and hardware components.Software: M.O.M.S, Unix Openserver Host, Symantec Backup Exe,Tiny Term,Word Perfect,Microsoft Office,Outlook,Win95/98,Norton Antivirus,Act Software.Hardware: SCSI Harddrives,Digi Concentrators,Multitech Mux and Modems,Wy60,US Robotics Modems, Dot Matrix Printers, HP LaserJet