Dhanushka Galagedara Email & Phone Number

With 9 years of comprehensive experience in End User Computing and Information Technology, including 3 years of dedicated service in Canadian IT user support, I offer a proven track record of excellence in delivering top-tier technical solutions. My expertise spans a wide range of areas, including Windows Desktop/Laptop and Mobile Support & Management, Software & Hardware troubleshooting, as well as proficient Citrix VDI support & IT Service Management.My background extends to Network and Server infrastructure, with a keen focus on Services monitoring and optimization. I have successfully implemented End Point Security management solutions, robust Network & System Monitoring tools, and efficient Data Backup Solutions, ensuring the integrity and security of critical systems.Having worked for a Global Company with over 6000 employees, I have provided L2 support for a diverse user base of 1200+ onsite and remote users. My technical proficiency encompasses a breadth of skills, including: Computer Hardware and Software configuration Client OS expertise in Win XP, Win 7, Win 10 & Win 11 Server OS management spanning Windows 2008, 2012, 2016 & 2019 Proficient in Microsoft Exchange and O365 configuration Extensive experience in Network Administration & System Administration, including expertise with PRTG Network Monitor Strong background in AD, Azure AD, DNS, DHCP, and Group Policy management Accuro Cloud support proficiency End Point Security expertise with Symantec and TrendMicro solutions Skilled in Security Incident Management utilizing Sentinel Proficient with Manage Engine, SCCM, Intune, Mobile Iron for efficient device management Hands-on experience in Backup maintenance with Veritas Backup EXEC Adept at providing Citrix VDI end user support Proficient in Ivanti Profile Management, ensuring optimized user profiles Experienced in Compliance management and Inventory/Asset management Familiarity with ServiceNow ticket management, ensuring efficient issue resolutionI am passionate about leveraging my expertise to drive innovation, enhance efficiency, and deliver unparalleled support to users and stakeholders. Looking forward to leveraging my skills and experience to contribute to impactful projects and drive organizational success.

Listed skills include Open Shortest Path First, Research And Development, Windows Server, Ip Vpn, and 34 others.