Danielle Hayden Email & Phone Number

Lakeville, Mn, Us

● Manage the overall awarding of financial aid to over 23,000 undergraduate, graduate, and professional students ● Strategically balance the institutional financial aid budget by reviewing levels weekly and working with a team to budget our annual spend● Lead the Repackaging Taskforce which analyzed our current process and recommended a best practice which will be implemented in 2020/21

Notre Dame, Indiana

• Process Return to Title IV funds for students who separate from the University• Oversee the general email inbox by training new staff and assisting with difficult responses• Manage the summer financial aid process by training staff on our procedures and ensuring compliance• Calculate financial aid decisions which involves a thorough understanding of need analysis and federal and institutional policies• Update over two hundred aid and loan periods annually which requires knowledge of federal regulations• Review Banner releases and complete the testing process to ensure functionality• Participate on the New Year Operations Team which is responsible for setting up the system for the next year• Worked collaboratively with the QuestBridge team to create policies, procedures, and a robust communication plan• Member of the team which created and implemented the Applicant Status Portal for prospective students

Notre Dame, In

• Work collaboratively with the Director of Financial Aid to develop office policies and procedures• Interpret federal and state regulations to ensure our office is in compliance by utilizing resources such as IFAP• Assist with staff development and new employee training materials• Present financial aid information at functions for current and potential students/families• Exercise professional judgment by reviewing income, expense, and dependency status appeals• Oversee the Satisfactory Academic Progress review committee and help facilitate decisions• Meet with current and potential students/families to discuss financial aid and work to estimate their expenses• Continually perform responsibilities associated with my position as an Assistant Director

• Maintain the College Central Network database by keeping job postings up-to-date• Communicate with over 75 supervisors and hundreds of student employees to explain the employment process• Monitor Federal Work Study earnings for students and contact supervisors as necessary• Update the Student Employment and Supervisor Guides each year

• Complete the semester review for Satisfactory Academic Progress and merit scholarships by ensuring federal and institutional standards are maintained• Create financial aid awards for students on study abroad by adjusting their budget and financial aid appropriately• Manage social media accounts on Twitter and Facebook by posting information related to our office Communication Plan• Responsible for creating Freedom of Choice and Evan Bayh Twenty-First Century Scholar awards by utilizing ScholarTrack• Demonstrate knowledge of instituational, state, and federal regulations by hand-awarding financial aid to over three hundred students• Present financial aid information at functions for current and potential students/families• Perform the verification process for students selected by the federal government and Saint Mary's College

• Trained staff members annually on the summer financial aid awarding process and updated essential documents• Administered the summer financial aid awarding process by ensuring over 3,500 students were packaged with aid• Packaged students with financial aid and adjusted awards when information changed within the student account• Monitored Regional Campus Transfer students by working cooperatively with four outside campuses to award aid• Communicated effectively with Technology Statewide coordinators and Vocational Rehabilitation counselors• Assessed awarding process in Banner test environments by checking for errors related to the automatic process • Supervised the packaging area work study student/clerk and assigned necessary tasks

• Read student appeal letters and recommended approval/denial for continuing financial aid eligibility• Exhibited team work skills by assisting different areas within financial aid with their workload• Demonstrated knowledge of federal loan regulations by reviewing student aggregate borrowing limits• Evaluated student records and made necessary revisions based on enrollment changes

West Lafayette, In

• Revised financial aid webpage content by working cooperatively with administrators to create user-friendly pages • Condensed information from multiple pages to short bullet points by prioritizing information• Edited Direct Student Emails for grammatical errors before they were sent to students and parents• Improved the Scholarship Application by testing for errors and handling the necessary changes• Updated the internal Scholarship Chart in Excel to reflect year specific requirements in an easy-to-read version • Reallocated unspent funds into selected student accounts by reviewing award criteria and student eligibility• Entered new scholarships and awards into financial aid award packages and made revisions to aid as necessary

West Lafayette, In

• Counseled students and parents who had concerns and confusion with financial aid issues• Performed problem-solving skills by figuring out specific issues with individual accounts and created a solution• Responded to questions via email from parents and students in an accurate and professional manner• Demonstrated excellent customer service skills by handling each situation on an individual basis

West Lafayette, In

• Prepared professional events for Purdue cliental ranging from 20 to 1,000 people• Provided excellent customer service by catering to individual as well as group needs• Cooperated with other students in preparation for and during the events

Doctor Of Philosophy - Phd, Higher Education/Higher Education Administration

Master Of Arts - Ma, Higher Education/Higher Education Administration

Bachelor'S Degree, Corporate Communication

Activities and Societies: Alpha Lambda Delta Phi Eta Sigma Honor Society

Education record

Activities and Societies: National Honor Society, Sunshine Society, Pep Club, Varsity Club