Dmitri D. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

- Analyzing accounts in the default status and assigning vehicles for repossession- Resolving customer’s complaints, handling escalations, arranging exceptions and finding solutions for cases with special circumstances- Reviewing lease takeover documentation packages for compliance and completion; signing on behalf of the leasing company to give the lease takeover the official approval- Assigning work to a team of insurance tracking agents, setting performance targets, monitoring agents’ performance statistics and conducting regular one-on-one coaching as well as bi-weeklly team meetings to optimize performance and improve service quality- Screening resumes and selecting suitable candidates, conducting hiring interviews, checking references, training new employees- Completed paper-to-digital conversion of lease transfer documentation and payments by assembling an multi-departmental team and coordinating their efforts resulting in a reduction of case processing times from 4 to 2 weeks

Aurora, Ontario

- Designed targeted exercise programs and advised clients on setting and achieving fitness goals, conducted fitness assesments following the CSEP protocol, instructed clients on proper exercise form and use of gym equipment- Educated gym users about club rules and policies and resolved conflict situations- Provided exercise counselling to senior-aged clients, including individuals with mobility issues and chronic health conditions- Instructed 12-13 year olds on exercise fundamentals and proper use of gym equipment- Provided light maintenance and repair service of exercise equipment- Recorded facility use statistics- Administered First Aid and completed incident reports as per Town of Aurora regulations- Revised and updated community recreational programming information